John L.
Creative Video Editor & Social Media Specialist
Open to offersNew to PlatformAbout
John L. is a skilled Content Operations VA who excels in assisting coaches and personal brands by developing engagement-driven content systems. With a strong focus on content workflows and quality control, John ensures seamless operations through comprehensive analytics and effective process documentation. He is adept in content planning, short-form video editing, and social media management, utilizing tools such as Adobe Premiere Pro, CapCut, and Canva. His experience spans freelance roles where he creates promotional videos for platforms like YouTube, Instagram, and TikTok, to working with Equity Insurance Group to manage client data. At Accenture, John managed service delivery operations, tailored customer solutions, and coordinated departmental efforts. His robust experience with productivity tools like ClickUp, Salesforce, and Asana underpins his strong performance across diverse industries, including insurance and sales support, reflecting his ability to adapt and excel in dynamic environments.
Experience
Insurance Virtual Assistant
Equity Insurance Group · 2024 — 2025Input and update customer, policy, and claims information within systems such as ClickUp, Epic, and CRM platforms. Conduct regular data validation to maintain accuracy and completeness. Organize client records and policy documents to facilitate retrieval and processing.SMM & Video Editor
Freelance · 2025 — 2024Create engaging promotional and social media videos for platforms including YouTube, Instagram Reels, and TikTok. Manage all phases of video production utilizing Adobe Premiere Pro. Contribute to content planning and execution that aligns with client growth objectives.Service Delivery Operations – New Associate
Accenture · 2019 — 2024Respond to customer inquiries while providing tailored solutions. Handle back-office requests and coordinate tasks across internal departments. Execute email outreach in accordance with established service delivery workflows.International Sales Support Specialist
Task Everyday · 2019 — 2019Assist in daily sales operations and carry out administrative tasks. Maintain accurate CRM records, handle order processing, and monitor deliveries. Address customer inquiries and escalate more complex issues as necessary.Online Retail Consultant
Eperformax · 2018 — 2019Oversee customer inquiries and manage order fulfillment, returns, and exchanges. Collaborate with logistics to ensure timely and accurate delivery. Provide solution-driven support and troubleshooting assistance.Executive Resolution Specialist
Qualfon Philippines, Inc. · 2014 — 2018Address escalated customer issues with professionalism and precision. Document customer interactions and generate reports aimed at process improvement. Work collaboratively with various departments to resolve complex issues.