John D.
Medical Administrative VA
Actively lookingNew to PlatformAbout
John D. V. is a seasoned Operations & Customer Success Specialist with expertise across telecommunications, healthcare, and home warranty industries. Adept at handling complex technical issues, John provided essential troubleshooting for Comcast and managed significant billing operations for AT&T. His role as a frontline diagnostic specialist at Choice Home Warranty involved coordinating vendor services to ensure first-call resolution. John has effectively blended empathy with efficiency, delivering virtual assistance for City Lactation while maintaining Uber's high-speed service standards. His educational background includes a Bachelor of Secondary Education majoring in English from the University of Mindanao, equipping him with strong communication skills crucial for roles in customer service and insurance verification. Adept in HIPAA training, electronic health records management, and insurance claims processing, John excels in industries requiring stringent compliance and meticulous documentation.
Experience
Assistant Administrative Virtual Assistant, Medical Biller, Insurance Verification Agent
City Lactation - IBCLC · 2025 — 2026Provided administrative and medical billing support to healthcare providers and clinics. Managed patient records, confirmed insurance eligibility, submitted claims, and ensured documentation compliance with healthcare regulations.Customer Service Representative
Choice Home Warranty · 2025 — 2025Handled rapid-response triage for residential system failures, managing technical intake and de-escalating customer concerns. Verified plan eligibility, processed service fees, and coordinated with vendor networks to support first-call resolution.Customer Service Representative/Subject Matter Expert
Horizon Blue Cross Blue Shield of New Jersey · 2023 — 2025Served as a liaison between providers and members, navigating healthcare benefits and claim statuses. Verified eligibility, interpreted medical policy guidelines, and ensured compliance with HIPAA standards while resolving billing discrepancies.Customer Service Representative
AT&T Billing and Sales · 2022 — 2023Managed customer accounts by resolving billing issues and facilitating service upgrades. Utilized consultative sales techniques to meet revenue targets and minimize churn through effective communication.Customer Service Representative
Comcast – Northeast Division (NED) · 2020 — 2021Engaged with customers to provide technical troubleshooting and billing adjustments. Educated users on service features while maintaining high customer satisfaction scores.Customer Service Representative
Uber Technologies Inc. · 2018 — 2020Acted as a support specialist, resolving service disputes and technical discrepancies. Interpreted company guidelines to deliver efficient outcomes while documenting interactions for quality assurance.
Skills & Expertise
Education
- Bachelor of Secondary Education major in EnglishUniversity of Mindanao · — — 2019