John M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
John M. is a 2nd-year Bachelor of Science in Psychology student with professional experience spanning customer service, healthcare support, sales, technical support, and community mobilization. He has worked as a Medical Assistant in remote healthcare settings, supporting providers with patient intake and documentation using eClinicalWorks, NextGen, and other EMR platforms. In disaster risk management, he served as a Community Mobilizer, conducting data collection and delivering emergency preparedness trainings in partnership with local government and NGOs. His background includes roles as a Technical Support Representative and Sales Associate within business process outsourcing, utilizing CRM systems such as Salesforce and HubSpot. Noted for HIPAA compliance and adept use of platforms like Slack, Zoom, and Google Workspace, John M. demonstrates capability in both remote and in-person environments across healthcare, e-commerce, and community services.
Experience
On-call Purchaser
Virtual Experts · 2025 — 2025Focused on purchasing event tickets for clients in the U.S. for various events such as concerts, sports, and theater shows. Actively monitored ticketing websites like Ticketmaster and SeatGeek to secure seats in accordance with client specifications, deadlines, and budgetary constraints. Handled high-volume sales events with precision and utilized automated systems where applicable. Verified ticket authenticity and ensured secure transaction protocols were followed, maintaining ongoing communication with clients regarding purchase statuses.Community Mobilizer / Facilitator / Enumerator
Catbalogan City Disaster Risk Reduction Management Office · 2024 — 2025Executed data collection for disaster risk assessments through household surveys. Led community training sessions focused on disaster preparedness and emergency response. Played a role in organizing simulations and awareness initiatives across local barangays. Collaborated with local government units and non-profit organizations on outreach and planning activities.Medical Assistant (Remote)
Virtual Staffing Solutions · 2024 — 2024Supported healthcare professionals by managing scheduling, patient intake, and medical documentation. Handled appointment confirmations and follow-ups, while updating medical records through EMR platforms like eClinicalWorks and NextGen. Ensured adherence to HIPAA regulations for maintaining patient confidentiality and data integrity, responding to patient inquiries with professionalism via email, phone, and chat.Technical Support Representative
Foundever (Sykes & Sitel) · 2023 — 2023Delivered first-level technical support to clients, troubleshooting software and connectivity issues. Addressed customer concerns through various channels, including calls and email, while leveraging remote access tools. Ensured customer satisfaction by providing clear and actionable solutions.Sales Associate
B and J Call Center Management · 2022 — 2023Conducted outbound calls to promote and sell products, successfully converting leads into customers. Engaged in building rapport with clients to foster repeat business, consistently reaching monthly sales targets through effective communication. Updated CRM records with outcomes from calls and client information.Stocks Manager / Salesman
568 Shop · 2020 — 2020Oversaw inventory management, performing stock level assessments and organizing restocking processes. Assisted customers with inquiries and facilitated transactions, generating daily sales reports while monitoring product movement. Maintained store cleanliness and visually appealing merchandise displays.
Skills & Expertise
Education
- Bachelor of Science in PsychologySamar State University
- Senior High School – HUMSS StrandSamar Colleges Inc.
- Junior High SchoolEastern Visayas Regional Science High School
- ElementarySt. Mary’s College of Catbalogan