John E.

Developed a comprehensive lead routing system in Make.com, incorporating a custom Twilio IVR that efficiently matched pest control service callers to partner companies, sent SMS confirmations, created lead records in the internal database, and dispatched Slack notifications to the team. Designed and implemented the Twilio IVR system featuring press-to-select menus, which operated in real time with an internal API to facilitate lead routing during ongoing calls. Integrated OpenAI into a Make.com form automation for spam and bot submission filtering, directing flagged entries to a review channel and helping the sales team save time. Constructed and sustained notification automations utilizing Make.com, Zapier, Google Sheets, and Twilio, which included Slack alerts, automated emails, and SMS workflows. Also developed and managed Webflow sites with CMS configuration, custom interactions, and responsive layouts for both the company and its partners. Participated in full-stack software engineering projects employing React, TypeScript, Next.js, Drizzle ORM, PlanetScale, Vercel, pnpm, Node.js, Turbopack, and a monorepo architecture.

Created an automated video delivery system akin to Cameo using Webflow Ecommerce, Zapier, Google Drive, and Gmail, allowing customers to order personalized videos from the site and receive them via email upon upload. Transitioned WordPress sites to Webflow while maintaining content structure and enhancing site performance. Engaged with clients from various sectors including B2B, legal, personal branding, and ecommerce.

Engineered bespoke email and SMS marketing campaigns tailored for automotive industry clients, utilizing GoHighLevel and n8n. Configured automation workflows, pipelines, and contact tagging in GoHighLevel for client campaigns, along with setting up Facebook Pixel tracking on client WordPress sites and providing ongoing maintenance for those sites.

Managed the maintenance of lending and banking web applications developed with Java, XHTML, Groovy, JBoss Seam, and Microsoft SQL. Responsible for deploying application updates to production environments and integrating with legacy banking systems. Authored technical documentation detailing features, processes, and system behavior. Collaborated across teams, engaging with tech support, QA testers, automation testers, senior developers, and the team manager.

Designed and managed WordPress websites, translating PSD designs through Elementor and jQuery. Addressed client call inquiries and communicated project updates directly to clients. Worked alongside web designers and senior WordPress developers to ensure project delivery.