John R.
Senior Project Manager
Open to offersNew to PlatformAbout
John R. M. is a results-driven Project Manager with a PMP certification and a Lean Six Sigma Green Belt, bringing over eight years of extensive experience in managing end-to-end implementations in the BPO and call center sectors. He has expertly handled client launches, structured expansions, and operational transitions for global accounts involving up to 800+ FTEs, with oversight across the Philippines, the U.S., and Argentina. At Vector Solutions, he spearheaded end-to-end project execution for learning management platforms, driving adoption and retention by redesigning customer workflows. Previously at Accenture, he led multiple high-profile projects, such as a successful Return-to-Office transition for a 75-FTE account, and played a critical role in managing a seamless 100+ FTE Line of Business expansion, leveraging a robust employee referral program. Across roles, John has used his expertise in Lean Six Sigma, risk management, and data-driven decision-making to foster cross-functional stakeholder collaboration and enhance operational efficiency.
Experience
Project Manager
Vector Solutions · 2025 — PresentDirect end-to-end project execution for the Vector LMS Student Site, focusing on measurable adoption and retention KPIs across school and district accounts. Identified a retention bottleneck in the UAP customer journey through dashboard analysis and redesigned workflow timing to enhance account retention. Managed risk and issue management for accounts with low usage, implementing corrective actions to minimize churn. Collaborated with Product, Support, and Customer Success teams to address client issues and improve user experience. Developed structured onboarding and training programs for educators and administrators to better integrate LMS functionality. Utilized Lean Six Sigma (DMAIC) principles to refine workflows and enhance resource allocation. Achieved Subject Matter Expert-level fluency in Learning Studio, performing testing and creating instructional materials for future training. Ensured compliance with PMI project management standards.PMO Analyst
Accenture Inc. · 2018 — 2025Acted as project lead for four global BPO accounts, overseeing the complete execution of client launches, structured expansions, operational transitions, and process improvement efforts for accounts with FTE sizes from 200 to 800+. For the Finance CFM Philippines project, directed the RIRO resource transition process for an 800+ FTE finance account, pinpointing a significant compliance backlog and establishing a new reminder governance system that eliminated this backlog through improved visibility. Automation of a Power BI dashboard replaced manual reporting, offering real-time access for management and streamlining operations across a 24/7 account. Forecasted staffing needs and coordinated resource allocation while ensuring policy compliance across departments.Customer Support Analyst
Accenture Inc. · 2015 — 2018Started on the Sales & Retention Team, providing a VIP onboarding experience to customers and later transitioned to the Retention Team to mitigate cancellation risks through customized offers and negotiations. Achieved high CSAT and retention rates while working with internal teams to enhance retention strategies. Volunteered for the Great Place to Work (GPTW) team, eventually leading efforts to design team-building initiatives and engagement activities, presenting culture recommendations to leadership.Call Center Representative
Sykes · 2012 — 2015Engaged with customers to address inquiries and resolve issues, ensuring high levels of service and satisfaction.Medical Representative
Folares Pharmaceutical Inc. · 2011 — 2012Promoted pharmaceutical products to healthcare professionals and managed client relationships within the territory.Sales Executive
NPK Medical Trading Inc. · 2008 — 2011Focused on driving sales of medical products, developing client relationships, and achieving sales targets.Research Assistant
University of the Philippines Manila · 2007 — 2008Supported research projects by collecting data, analyzing information, and assisting in various research methodologies.Student Assistant
University of the Philippines Manila · 2005 — 2007Provided administrative support and assistance within the academic department, aiding faculty and students.
Skills & Expertise
Education
- Bachelor of Science in Public HealthUniversity of the Philippines, Manila
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