Jolina D.
Senior Network Operations Shift Lead
Open to offersNew to PlatformAbout
Jolina A., a skilled Network Operations professional, brings over five years of experience in the Global Network Operations Center (GNOC) environments, with a focus on Fault Management and Incident Handling for telecom networks. At Converge ICT Solutions, Jolina has excelled as a Shift Lead Supervisor and Acting Team Lead, spearheading real-time incident escalation and outage coordination within a 24/7 network monitoring framework. Her proficiency extends to critical areas such as network monitoring, service assurance, and cross-team collaboration, supporting high-availability infrastructure. Jolina manages operational priorities, coordinates shifts, and provides concise incident updates during major events like typhoons and power disruptions. With strong administrative support skills, she ensures efficient team operations and business continuity, while also preparing for ITIL and CompTIA certifications. Jolina holds a BS in Electronics and Communication Engineering from Holy Angel University.
Experience
Shift Team Lead / Acting Team Lead - NOC Engineer III
CONVERGE ICT SOLUTIONS · 2022 — 2025Organize daily team functions and oversee operational workflows to ensure service availability. Assist in delegating tasks and managing escalations while facilitating communications across departments. Deliver updates and correspondence promptly to various stakeholders and support teams. Keep detailed operational records and documentation of incidents. Mentor junior engineers through guidance and assist in managing their workload.NOC Engineer II
CONVERGE ICT SOLUTIONS · 2021 — 2022Utilize enterprise-level NMS platforms to monitor backbone and access networks. Conduct initial troubleshooting efforts, including interface status checks and optical power monitoring. Follow standard procedures to escalate network issues to the appropriate teams.Shift Lead Supervisor / Network Operation Team Lead
CONVERGE ICT SOLUTIONS · 2021 — PresentOversee daily operational priorities and team coordination in a 24/7 remote network monitoring setting. Facilitate meetings regarding operations, incidents, and service updates with internal teams and external vendors. Generate and distribute reports, summaries, and communications related to operational status and critical events. Serve as the main point of coordination during major incidents, tracking and communicating relevant information. Monitor incident progress and ensure task assignments are handled effectively to support timely service restoration. Manage communications during critical incidents by prioritizing operational concerns and maintaining team clarity. Provide concise updates to executives and senior management about incidents and operational statuses. Compile incident logs, operational records, and related reports for management reviews and audits. Support business continuity through team coordination and timely reporting during emergencies.
Skills & Expertise
Education
- BS in Electronics and Communication EngineeringHoly Angel University · — — 2020
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