Jolo C.
Senior International Risk and Regulatory Compliance Monitoring Officer
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Jolo C. is a seasoned operations and compliance leader with a solid track record of over five years in shaping performance across FTSE 100 gaming, healthcare BPO, and global VA services. As the International Risk & Regulatory Compliance Monitoring Officer at Entain, he led compliance monitoring across 20+ international jurisdictions since April 2024, following Entain's £615M Deferred Prosecution Agreement. His role was vital in the court-mandated overhaul, enhancing AML and safer-gambling controls, and building Power BI compliance dashboards for enhanced risk visibility. Previously, as the Head of Operations at Offsite Team, Jolo managed global VA firm operations, ensuring effective workforce strategy and maintaining performance benchmarks across time zones. His previous roles include Deputy Manager at ISTA Solutions, where he authored HIPAA-aligned policy frameworks for nine departments, and Quality Assurance Manager overseeing HIPAA compliance. Jolo's agile leadership and process improvement expertise are underscored by his Lean Six Sigma Green Belt and HIPAA certification.
Experience
Head of Operations
Offsite Team · 2025 — PresentDirected operations for a global VA firm catering to multiple enterprise clients, managing workforce, delivery, and performance across various time zones. Developed KPIs, SLAs, and performance frameworks aimed at increasing accountability and improving client delivery scores. Implemented Lean Six Sigma process improvements to eliminate operational inefficiencies and reduce costs. Handled capacity planning and resource forecasting to accommodate client growth while upholding SLA commitments. Managed business continuity planning, operational risk management, and data security compliance in fully remote operations.Manager of Operations
Offsite Team · 2024 — 2025Achieved promotion from Supervisor to Manager within 10 months due to operational impact and leadership effectiveness. Established SOPs, provided coaching to frontline teams, and created training materials that ensured quality standardization across a distributed global workforce.International Risk & Regulatory Compliance Monitoring Officer
Entain plc · 2024 — PresentOversaw compliance monitoring across more than 20 jurisdictions, providing strategic risk advisory to the C-suite during the court-mandated £615M DPA remediation. Developed a risk-based compliance program to address regulatory gaps and enhance AML and safer-gambling controls. Created Power BI dashboards for real-time risk visibility, facilitating the PwC-supervised external review. Conducted thematic reviews and targeted testing to identify high-risk patterns and enforce corrective actions. Offered guidance to leadership on evolving regulatory requirements, translating legal complexities into actionable compliance steps. Provided mentorship to junior compliance officers, enhancing team assurance quality.Process & Policy Improvement Champion (Deputy Manager)
ISTA Solutions · 2023 — 2024Developed and implemented HIPAA and company-aligned policy frameworks across nine departments. Used DMAIC methodology for end-to-end process redesign, minimizing cross-departmental compliance risks and cycle time. Monitored policy adoption through KPIs and performance metrics, addressing gaps in real-time to prevent compliance incidents.Quality Assurance Manager (STA)
ISTA Solutions · 2023 — 2024Created a comprehensive QA framework, including audit standards, metrics, and CAPA processes, aligned with HIPAA and client SLA requirements. Provided mentorship to QA auditors to enhance transaction monitoring accuracy and reduce SLA misses across the team. Generated QA performance reports for clients and leadership, utilizing Six Sigma analysis for ongoing service improvement.Senior Quality Evaluator — Global
Concentrix · 2020 — 2023Performed internal quality audits across global healthcare operations, identifying gaps and providing CAPA recommendations to leadership. Ensured HIPAA compliance for evaluated transactions and escalated data privacy risks before they posed regulatory exposure. Delivered trend-based QA reports to steer continuous improvement initiatives and enhance service quality.
Skills & Expertise
Education
- BS Business Administration — HRM DevelopmentPolytechnic University of the Philippines