Jomark Q.
Mid-Level Billing and Collections Analyst
Open to offersNew to PlatformAbout
Jomark F. is an accomplished Associate Team Leader and Billing and Collections Analyst with extensive expertise at Foundever, boasting over four years in collections. As a Subject Matter Expert, he excelled in delinquency management, enhancing team performance through effective coaching and process optimization. At Ibex Philippines, he manages billing and collections for U.S. accounts, handling delinquency resolution and account reconciliation. His tenure at Foundever included mentoring juniors, improving efficiency by 100% on basic KPIs, and developing training materials to bolster team skillsets. Key skills include team leadership, skip tracing (using tools like PDP Titan and Lexis Nexis-Accurint), and debt recovery. A licensed professional teacher with a Bachelor's in Elementary Education from Sorsogon State University, Jomark is dedicated to continuous improvement and operational excellence.
Experience
Associate Team Lead and Full time- Subject Matter Expert
Foundever (Former Sitel) · 2026 — 2026Guided junior team members to support their professional development. Provided leadership during supervisor calls or 2nd Voice situations. Enhanced process efficiency significantly on Basic KPIs, enabling timely task completion. Created two (2) comprehensive training materials for various audiences, which led to skill improvements and increased satisfaction within the team. Promoted best practices for knowledge sharing, nurturing a culture of ongoing learning.Collection Specialist (Call Expert, CE Foundever)
Foundever (Former Sitel) · 2022 — 2026Managed all outstanding accounts receivables to ensure full collection amounts. Handled both inbound and outbound calls to address customer complaints and provided timely solutions, following up to ensure resolution. Monitored assigned accounts to track outstanding debts and devised action plans for debt recovery. Engaged in locating, contacting, and performing skip tracing of debtors to check their payment status.Billing and Global Collections Analyst
Ibex PhilippinesOversaw the complete billing and collections activities for U.S. accounts, addressing delinquency issues, reconciling accounts, and managing escalations.
Skills & Expertise
Education
- Licensed Professional TeacherSorsogon State University · — — 2023
- Bachelor of Elementary EducationSorsogon State University · — — 2022