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Jonaliza B. — Mid-Level Administrative and Executive Assistant from Philippines

Jonaliza B.

Mid-Level Administrative and Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Jonaliza P. is an accomplished Executive Assistant and Administrative Assistant with over 5 years of experience in supporting U.S. and international clients across diverse sectors, including operations, real estate, and customer service. She has demonstrated expertise in managing calendars, handling email correspondence, and coordinating travel logistics for busy leaders. Her role involves steering cross-functional projects from initiation to completion and maintaining team alignment through effective communication. She is proficient in handling comprehensive workflows involving client onboarding, CRM management, and billing, effectively securing team time and anticipating tasks proactively. Notably comfortable in using Google Workspace, Microsoft 365, and CRM tools, Jonaliza has built a reputation for discretion and dependable follow-through in fast-paced, remote work settings. Her experience is further enriched by her tenure as an Executive Assistant at Smash My Trash South Carolina, and a part-time Virtual Assistant in real estate for The Business Ladies in Red, alongside her strategic role as a Fraud Analyst and Customer Service Representative at Concentrix.

Experience

  • Executive Assistant

    Smash My Trash South Carolina · 2021 — 2026
    Functioned as a key contact for a U.S.-based operations team, handling shifting priorities while maintaining organized records for quick information retrieval. Directed daily scheduling and coordination, making real-time adjustments and communication via Slack. Oversaw management of inbound leads and facilitated new client onboarding using HubSpot, ensuring a professional initial experience. Maintained comprehensive CRM records, documenting client, job, and communication details to sustain ongoing relationships. Processed billing and service documentation and conducted payment follow-ups using QuickBooks Online, ensuring accurate recordkeeping. Scheduled and managed social media content to enhance the company's online engagement.

  • Real Estate Virtual Assistant (Part-Time)

    The Business Ladies in Red · 2022 — 2022
    Delivered executive-level administrative support for an Australian real estate firm, managing processes related to levies, insurance policies, and compliance documentation. Organized client and property records within the CRM for streamlined reference and follow-up. Handled email communication with contractors and clients and provided assistance with lease preparations in support of property management.

  • Fraud Analyst / Team Lead

    Concentrix · 2021 — 2021
    Acted as a point of escalation for account-related fraud concerns, addressing issues with professionalism and clear communication. Supervised a support team, coordinating daily workflow and ensuring clarity in communication to meet turnaround objectives.

  • Customer Service Representative

    Concentrix · 2018 — 2020
    Managed high-volume inbound and outbound customer calls, resolving account inquiries with accuracy and professionalism. Contributed to the team's success in consistently achieving strong performance metrics related to call quality, handle time, and customer satisfaction. Maintained precise customer records while adhering to quality and service standards.

Skills & Expertise

Real Estate Virtual AssistantVirtual AssistantCalendar Management

Education

  • Bachelor of Science in Technology and Industrial Arts Education
    Benguet State University