Jonalyn M.
Mid-Level Community Manager
Open to offersNew to PlatformAbout
Jonalyn M. is an experienced customer service professional with expertise gained across financial services and BPO industries, having served at ePerformax and American Express between 2015 and 2021. She specialized in inquiry handling, issue resolution, accurate customer support, conflict management, and identification of up-selling and cross-selling opportunities. From 2021 to 2025, Jonalyn expanded into digital engagement as a Community Manager and Freelancer on Upwork, where she built and nurtured online communities, moderated discussions, organized events, and managed social media. Her BS in Commerce, majoring in Business Management from Saint Paul School of Business and Law, underpins her strong grounding in business operations and customer relations.
Experience
Community Manager I Freelancer
Upwork · 2021 — 2025Nurtured online communities by moderating discussions, organizing events, and managing social media efforts with a focus on proactive engagement and effective communication.Customer Service
American Express · 2019 — 2021Managed conflicts and gathered feedback while collaborating with team members to enhance customer experiences.Customer Service
ePerformax · 2015 — 2019Handled inquiries, resolved issues, and provided support while being an expert in the company's products and ensuring customers received accurate information.
Skills & Expertise
Education
- BS in Commerce Major in Business ManagementSaint Paul School of Business and Law · 2009 — 2013