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jong P. — Mid-Level Cloud and IT Support Specialist from United States

jong P.

Mid-Level Cloud and IT Support Specialist

United States 2-3 years
Open to offersNew to Platform
Languages
English
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About

JongPyo H. is a seasoned Cloud and IT Support Specialist with extensive experience in multi-tier technical support and automation, particularly in managing SaaS platforms. At Solomon Insurance Group, JongPyo provides critical 2nd and 3rd level support for enterprise applications like Microsoft 365, while also managing web applications hosted on cloud platforms. His expertise includes enhancing web automation tools using Selenium Python and PipeDream, which significantly streamlines business workflows. Prior roles have seen him at NY Web Care, where he successfully managed cloud-hosted client websites and ensured their optimal performance and security. JongPyo is proficient in various technologies, such as AWS LightSail, Microsoft 365, and network troubleshooting, supporting secure and scalable IT solutions. With a strong foundation from his Bachelor of Science in Computer Science from Queens College, City University of New York, JongPyo effectively bridges technical knowledge and practical application in his work. Bilingual in Korean and English, he also excels in cross-functional team collaboration to deliver cost-effective solutions.

Experience

  • IT & Cloud Application Support

    Solomon Insurance Group · 2024 — Present
    Delivered 2nd and 3rd level support for enterprise applications and SaaS platforms, focusing on Microsoft 365 and cloud-hosted web applications. Enhanced web automation tools with Selenium Python and PipeDream to improve workflow efficiency. Managed workstation configurations and ensured LAN connectivity for hybrid office environments. Oversaw daily system backups and monitored application performance to maintain operational continuity.

  • Web Master / Business Manager

    NY Web Care · 2020 — 2022
    Oversaw client websites on cloud and SaaS platforms, prioritizing uptime, security, and adherence to best practices. Handled the installation, configuration, and maintenance of POS systems that linked with cloud-based reporting tools. Performed analysis on web applications and made improvements in security, which included vulnerability testing and fine-tuning of performance.

Skills & Expertise

Prompt EngineerIT and NetworkingPersonal AssistantCybersecurity SpecialistNetwork Security Engineer

Education

  • Bachelor of Science in Computer Science
    Queens College, City University of New York