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Joseph B. — Senior IT Support Specialist from Philippines

Joseph B.

Senior IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joseph B., an adept Information Technology professional with over five years of experience, excels in both government and private sector environments. His expertise includes providing technical support and maintaining systems operations. He is skilled in administrative tasks and customer service, efficiently managing office technologies and supporting digital processes. Joseph's role as a Virtual Assistant and IT Support Specialist involves delivering IT troubleshooting, web research, data entry, and digital content editing for social media platforms. Previously, as an Information Technologist for the Municipality of Victoria, Laguna, he maintained computer systems and office networks while supporting digital compliance. Additionally, his role as an IT Sales Technician at Octagon Computer Superstore honed his skills in resolving hardware and software issues, aiding customers with technical concerns, and providing after-sales support. Joseph's education includes a Diploma in Computer Programming from Laguna University and a Bachelor's degree in Information Technology from STI College. His proficiency with tools like Adobe Photoshop, Microsoft Office suite, and various communication platforms highlights his versatility and adaptability in handling social media support and file management.

Experience

  • Virtual Assistant / IT Support Specialist

    Self-Employed · 2023 — Present
    Provide administrative assistance through data entry, email management, and document preparation. Edit videos and images for social media advertisements and online content. Conduct web research and lead generation activities. Troubleshoot technical issues, offering IT support to clients. Efficiently manage files, reports, and online tools.
  • Information Technologist

    Municipality of Victoria, Laguna · 2019 — Present
    Deliver technical support while maintaining computer systems and office networks. Prepare reports, presentations, and various digital documents. Execute administrative and clerical duties in a dynamic environment. Assist with digital compliance and system processes, including eBOSS-related tasks. Collaborate with multiple departments to ensure seamless operations.
  • IT Sales Technician

    Octagon Computer Superstore · 2012 — 2018
    Assist customers with technical inquiries and product suggestions. Diagnose and address hardware and software issues. Provide after-sales support, focusing on customer satisfaction. Manage sales transactions and demonstrate products to prospective buyers.

Skills & Expertise

Education

  • Bachelor of Science Information Technology
    STI College · 2010 — 2012
  • Diploma in Computer Programming
    Laguna University · 2007 — 2009