Josephine C.
Mid-Level Data Operations Specialist
Open to offersNew to PlatformAbout
Josephine C. is a seasoned Data Operations Professional based in Bridgeport, CT, with a robust record of supporting CRM systems and maintaining data integrity within nonprofit and corporate settings. Currently, she serves as a Donor Services Coordinator at Planned Parenthood in New York, specializing in managing donor inquiries, processing donations, and maintaining Salesforce donor records with precision. Previously, she enhanced the data accuracy at NRDC by updating Salesforce records and coordinating vendor invoices. Her role at Hadassah involved creating and maintaining CRM accounts to ensure donor data aligned with financial activities. At FranklinCovey, she managed updates across multiple business systems to support operational workflows. Josephine holds a Bachelor of Arts in Mass Communications from the University of Bridgeport and an Associate of Arts in Mass Communications from CUNY Medgar Evers College. Her expertise in data validation, Google Sheets, and cross-functional operations consistently drives efficient and reliable processes.
Experience
Donor Services Coordinator
Planned Parenthood · 2026 — PresentManaged donor inquiries through various channels, including email and a case management system. Processed credit card donations and refunds, and generated duplicate gift acknowledgments for donors. Maintained Salesforce donor records to ensure data accuracy and integrity, and supported compliance initiatives by assisting with PAC and Action Fund gift intent confirmation.Administrative Assistant, Donor Relations
NRDC · 2026 — 2026Updated and maintained Salesforce donor records for accuracy and completeness. Conducted data validation and maintenance for updates and removals from various channels such as email, mail, and voicemail. Processed vendor invoices, ensuring accurate submission and coordination with Accounts Payable for payments, while liaising with management and external stakeholders regarding payment statuses.Processing Associate
Hadassah · 2025 — 2025Created and managed CRM accounts and donation records to align donor data with financial activities accurately. Responsible for batch processing of donor gifts and verifying transactions to ensure accurate system records, while supporting data integrity through ongoing record verification across systems.Coordinator Process Specialist
FranklinCovey · 2025 — 2025Oversaw updates across various business systems, including Salesforce, LeaderInMe, and XceedSolutions, to maintain data accuracy. Assisted in operational workflows by confirming schedules and performing necessary system updates.
Skills & Expertise
Education
- Bachelor of Arts in Mass CommunicationsUniversity of Bridgeport · — — 2018
- Associate of Arts in Mass CommunicationsCUNY Medgar Evers College · — — 2016
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