Joshua M.
Mid-Level SaaS Technical Support Representative
Actively lookingNew to PlatformAbout
Joshua M. is a seasoned Technical Support Professional with extensive experience in supporting SaaS products and facilitating seamless customer interactions. Currently serving as a Technical Support Representative III at Support Ninja Inc., Joshua expertly provides technical assistance for tax and compliance software, resolving application errors and configuration issues via email, chat, and phone. His prior role at Accenture Inc. as a Customer Service Associate allowed him to tackle technical digital advertising support challenges, focusing on eCommerce tracking integrations. Joshua's technical acumen is highlighted by his proficiency in JavaScript, Google Apps Script, and HTML, enabling him to swiftly adapt to new technologies and develop solutions. His educational foundation was formed at the University of Caloocan City, where he earned a Bachelor of Science in Information Technology. Additionally, he holds a Google IT Support certificate from Coursera, showcasing his commitment to enhancing his technical capabilities.
Experience
Technical Support Representative III
Support Ninja Inc. · 2025 — PresentDelivered technical support for tax and compliance software using email, live chat, and phone. Resolved application errors, data discrepancies, and configuration issues while collaborating with engineering teams to address complex problems.Customer Service Associate
Accenture Inc. · 2023 — 2025Provided technical support to advertisers and internal sales teams through email, video calls, and live chat. Troubleshot eCommerce tracking and platform integration issues, guiding new advertisers during technical onboarding and integration setup.Content Associate
Accenture Inc. · 2022 — 2023Reviewed and classified user-generated content adhering to established policies and quality standards. Handled complex cases, applied resolutions, and escalated sensitive issues to senior teams as necessary.Transaction Processing Associate
Accenture Inc. · 2019 — 2022Maintained and verified customer account and order information while investigating discrepancies and ensuring data accuracy. Collaborated with management and internal teams to resolve complex order issues. Developed and maintained an internal attendance and utility tool using Google Apps Script.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Caloocan City · 2015 — 2019
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