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Josilyn Z. — Senior Medical Virtual Assistant from Philippines

Josilyn Z.

Senior Medical Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Josilyn Z. is a seasoned Senior Medical Virtual Assistant with over 7 years of expertise in the US healthcare arena, providing critical support to clinics through remote operations. She excels in patient scheduling, meticulous insurance verification, and processing prior authorizations, ensuring seamless provider coordination. Her tenure at companies such as My Mountain Mover and Quality Virtual Assistant has honed her skills in managing clinical workflows, handling electronic medical records, and sustaining robust communication with both patients and healthcare providers. With a foundational Bachelor of Science in Information Technology from STI College, she leverages her technical acumen to enhance clinic operations and deliver superior patient experiences across various specialties, including speech, occupational therapy, and pain management.

Experience

  • Clinical Assistant

    Quality Virtual Assistant · 2026 — Present
    Conducted patient intake by updating demographics and verifying insurance. Aided the physician in daily clinical operations and maintained organized medical charts by uploading exam notes. Communicated treatment plans and appointments to patients.
  • Back Office Virtual Assistant

    The Entrepreneur LLC · 2024 — 2025
    Verified insurance coverage for patients and scheduled appointments for various providers across multiple locations. Maintained organized medical charts by uploading exam notes.
  • Medical Virtual Associate

    My Mountain Mover · 2022 — 2024
    Provided support for two speech and occupational therapy clinics by scheduling appointments for various providers, verifying insurance coverage, and accurately entering patient demographics and insurance data. Uploaded exam notes and ensured medical charts were organized.
  • Senior Medical Receptionist

    Virtual Staffing Solutions · 2019 — 2022
    Oversaw operations for three pain management clinics by scheduling patients with eight providers at each location, processing prior authorizations, and verifying insurance eligibility. Confirmed next-day appointments to reduce no-shows and communicated with providers while managing fax documentation.
  • Customer Service Representative

    Convergys Philippines · 2014 — 2015
    Managed high-volume support through phone, chat, and email. Assisted customers with billing, order processing, and troubleshooting, prioritizing solutions-focused customer care.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    STI College – Ormoc · 2010 — 2014