Jowin C.

Jowin C. is a dedicated customer service professional with over three years of supervisory experience and a record of leading high-performing teams in the telecommunications industry. At Iqor Philippines, he effectively managed a team of 12–15 agents, consistently meeting and exceeding service-level targets such as AHT, FCR7, CSAT, and NPS. His role involved supervising team operations to ensure exceptional service delivery and customer satisfaction while upholding stringent performance standards. Jowin expertly conducts training and performance evaluations, recognized multiple times as a top supervisor. As a Subject Matter Expert, he provided invaluable support and improved quality assurance scores by 10% within a four-week span through structured feedback and training. His prowess in conflict resolution, data management, and using CRM tools enables him to handle escalations deftly and drive process improvements. Holding a background in Business Administration with a focus on Marketing, Jowin leverages strategic planning and market analysis skills to foster business growth.