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Joy K. — Mid-Level Ecommerce Operations Specialist from Kenya

Joy K.

Mid-Level Ecommerce Operations Specialist

Kenya 3-6 years
Open to offersNew to Platform
Languages
English
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About

Joy K. is a Certified Gorgias Agent and seasoned Ecommerce Operations Specialist based in Nairobi, Kenya. With extensive experience in Shopify store setup and management, she delivers comprehensive solutions ranging from initial setup to advanced ecommerce process automation. Joy expertly navigates platforms such as Shopify, DSers, Klaviyo, and Canva, ensuring seamless dropshipping operations and robust customer support systems. Her proficiency in crafting high-converting product pages and setting up efficient helpdesk environments, particularly with tools like Gorgias and Zendesk, has enabled her to streamline operations for a variety of online retail contexts. Joy is also skilled in SEO, bulk product editing, and inventory management, equipping her clients with scalable, autonomous ecommerce foundations. In addition to her certifications, Joy holds a Bachelor of Commerce in Finance from the Technical University of Kenya, reinforcing her analytical approach and financial acumen in ecommerce.

Experience

  • Ecommerce Operations Specialist | Store Setup, Product SEO & CX

    Freelance · 2025 — Present
    Architected Shopify store foundations with payment gateway configurations, tiered shipping zones, and automated tax compliance. Developed a complete demo store by designing key pages and layouts. Engineered dropshipping product launch systems with validated supplier processes and mapping configurations. Created a set of SOPs to enable efficient store operation delegation. Designed operational dashboards for task management across various ecommerce functions. Integrated TikTok Shop for inventory and order synchronization. Configured Shopify and Klaviyo integration for automated customer engagement workflows.

  • Shopify Customer Support & CX Operations Specialist

    Freelance · 2025 — Present
    Established Gorgias and Zendesk helpdesk setups, centralizing multiple support communication channels. Developed a structured response framework for various customer inquiries. Created macro libraries and automated routing rules to streamline support workflows. Configured order tracking macros to provide real-time support solutions. Deployed AI agents for efficient inquiry resolution. Authored comprehensive customer support SOPs ensuring operational scalability and team compliance.

  • Shopify Product Listing & Dropshipping Operations Specialist

    Freelance · 2025 — Present
    Constructed high-converting product pages utilizing various ecommerce tools and research methodologies. Executed thorough product research workflows focusing on demand validation and supplier comparisons. Managed dropshipping setup automation to ensure seamless product introduction. Developed inventory management systems to prevent stock issues. Optimized product pages for SEO and conversion through strategic content adjustments. Performed data cleanup across product catalogs to enhance consistency and operational efficiency. Configured integration setups for print-on-demand services.

  • Ecommerce Automation & Workflow Systems

    Freelance · 2025 — Present
    Designed Zapier automation workflows to link various ecommerce operations applications. Documented processes demonstrating scalability and reduced manual workload across functions.