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Juan F. — Senior Learning and Development Manager from Philippines

Juan F.

Senior Learning and Development Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Juan F., a seasoned Learning Experience Manager, boasts over six years of expertise in the Business Process Outsourcing (BPO) industry, including three in leadership. Skilled in Instructional Design, Juan has crafted comprehensive training materials that cater to both onboarding and advanced upskilling. With a keen focus on Operations Management, he has optimized team efficiency through strategic scheduling and business reviews. Juan's role involved delivering engaging training sessions and conducting Training Needs Analysis (TNA) to ensure alignment with global business goals. His experience extends to Risk Mitigation via content moderation and safety compliance, ensuring adherence to community guidelines. Holding a degree in Information Technology from Informatics College Fairview, Juan is adept with tools such as Articulate 360 and Google Gemini AI. His career includes noteworthy tenures at Alorica Philippines, Telstra Australia, and TaskUs PH, contributing to his deep understanding of telecommunications client service as well as talent and performance optimization.

Experience

  • Learning Experience Manager

    TaskUs PH - Hybrid (Content Moderation and LLM Support) · 2024 — 2026
    Designed and executed targeted training programs to bridge skill gaps, enhancing employee productivity. Led coaching sessions for professional development and internal mobility.

  • Learning Experience Leader (Trainer)

    Alorica Philippines and Telstra Australia Powered By Teleperformance · 2020 — 2024
    Created comprehensive training materials and curricula for onboarding and advanced upskilling classes. Delivered engaging training sessions for new hires and tenured staff to maintain high service standards. Collaborated with stakeholders to ensure all training initiatives aligned with business goals.

  • Content Moderator

    TaskUs PH - Remote · 2018 — 2019
    Enforced community guidelines and legal requirements through meticulous content moderation. Identified and escalated security risks while contributing to the development of content policies.

  • Customer Service Representative

    TaskUs PH - Remote (Content Moderation) · 2015 — 2018
    Delivered technical troubleshooting and account management for major Australian and American telecommunications accounts.