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Judel M. — Senior Project Manager and Scrum Master from Philippines

Judel M.

Senior Project Manager and Scrum Master

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalogSpanishJapanese
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About

Judel Mark O. is a seasoned professional with over 14 years of multifaceted experience specializing in Project Management, Quality Assurance, and Agile Development. He currently serves as a Systems Analyst and Project Manager at Sun Life Financial Asia Services. Here, he excels at overseeing the Online to Offline (O2O) Leads Management Project, implementing scrum practices, and coordinating agile processes with various departments such as Salesforce and Data Management. His previous experience as a Senior Business Analyst at Alorica further honed his expertise in Business Intelligence and developing automated reporting solutions. At Ingram Micro, Judel Mark was pivotal in designing and maintaining data warehousing and end-user systems. His technical proficiency spans SQL, Qlikview, SAP Business Objects, and AWS. Distinguished by certifications such as Certified Scrum Master and ITIL V4, Judel Mark is also a pivotal team leader, recognized with a CEO award for his contributions to the O2O project.

Experience

  • Systems Analyst / Project Manager & Scrum Master

    SUN LIFE FINANCIAL ASIA SERVICES LIMITED · 2022 — 2026
    Oversee the team for the O2O Leads Management Project while establishing Scrum ceremonies and maintaining communication with relevant stakeholders. Monitor Scrum processes and assist the Product Owner with release planning and backlog management. Foster a high-performing team atmosphere through individual and team coaching on Agile and Scrum principles. Communicate the team's progress and Agile practices to the Business, IT, and Operations organizations. Manage project-related activities in territories such as Vietnam and the Philippines and provide weekly updates to stakeholders, along with monthly reporting for Steerco updates and financial planning. Utilize Jira, Confluence, Planview AWS, and Tableau.

  • Systems Analyst (Senior Level)

    SUN LIFE FINANCIAL ASIA SERVICES LIMITED · 2022 — 2026
    Drive the development of automated reports through data extraction using business intelligence tools. Engage regularly with clients to identify their needs and translate them into reporting deliverables while delivering ad hoc reports as required. Manage incident and service request tickets through Service Now for the production support of advisors and clients. Supervise subordinate project development and production support activities. Responsible for development, maintenance, testing, implementation, and documentation of programs in alignment with specifications and standards. Proficient in SAP Business Object, Power BI, MS SQL, ITIL V4, SDLC, Agile Development, Service Now, Microsoft Office, Excel Macro, DBeaver, HTML, CSS, JavaScript, and AWS.

  • Senior Business Analyst

    ALORICA · 2022 — 2022
    Tasked with developing reports from data acquisition through the entire report delivery process. Maintain proficiency with data gathering tools and business intelligence reporting tools while frequently engaging with clients to capture their requirements for reporting. Oversee subordinate project management and ticket handling. Familiar with SSMS, Azure Reporting, SAP Business Objects, MS SQL, Microsoft Office, DBeaver, Service Now, ITIL, SDLC, Control-M, and Sydbase.

  • System Engineer

    INGRAM MICRO · 2019 — 2022
    Responsible for the design, development, implementation, maintenance, and support of end-user systems in the Data Management enterprise application team. Support and enhance data warehouse production. Skilled in Qliksense, Qlikview, SAP Business Objects, Power BI, Informatica, Control-M, Sydbase, SQL, DBeaver, AWS, Service Now, ITIL, and Agile Development.

  • Software Engineer

    ACCENTURE, INC. · 2018 — 2018
    Specialized as a Qlikview Senior Analyst Programmer, focusing on designing and developing Qlikview dashboards using ETL from various sources. Responsibilities included documentation of technical designs and coordinating directly with business units. Experienced with Qlikview, Oracle SQL, and Microsoft SQL Server.

  • Quality & Design Support Engineer / Qlikview Developer

    TOSHIBA INFORMATION EQUIPMENT (PHILS.) INC · 2011 — 2018
    Conducted Failure Analysis and Root Cause Analysis, generating detailed reports on non-conforming products as part of the Quality and Reliability Process. Led Six Sigma projects while training new engineers and acting as a liaison for new model development in Japan. As a Qlikview Developer, managed project planning, including budget estimation and resource allocation, while developing and maintaining Qlikview dashboards. Involved in safety and health activities as the Department Safety Officer, ensuring compliance with OHSAS 18001 standards, and participating in ISO audits.

Skills & Expertise

Quality AssuranceCRMData AnalysisProject ManagementBusiness Analyst (ERP)

Education

  • Master’s in Business Administration (MBA)
    Colegio de San Juan de Letrán · 2021 — Present
  • Bachelor of Science in Electronics and Communications Engineering (BSECE)
    University of Perpetual Help System Dalta – Molino Campus, Cavite, Philippines · 2005 — 2010