Jules N.
Mid-Level Insurance Operations Assistant Manager
Open to offersNew to PlatformAbout
Jules N. is a detail-oriented Operations and Quality Assurance professional who has effectively supported U.S. insurance carriers, auto/title loan servicing, and software development teams. He demonstrated a proven record in overseeing daily operations, verifying documentation accuracy, and optimizing processes for client-facing and backend functions. As an Assistant Manager in Insurance Operations at O'Quinn Insurance / Coverdesk, Jules ensured operational efficiency by managing voicemail reports, preparing call reports, tracking performance, and coordinating administrative tasks. Previously, as a Quality Assurance Specialist at Nowcom Global Services, he conducted comprehensive visual inspections and proposed solutions for operational improvements. His technical skills encompass systems such as HawkSoft AMS and InsuredMine AMS, as well as proficiency in iOS App Development using Swift and Objective-C, attained during his stint as a Software Engineer. Jules' educational background includes a Bachelor of Science in Information Technology and further studies towards a Master's degree.
Experience
Assistant Manager, Insurance Operations
O'Quinn Insurance / Coverdesk · 2025 — 2026Oversaw daily operations and filled in for the manager when necessary. Managed and tracked customer inquiries through voicemail reports, ensuring timely resolution. Prepared call reports for daily and weekly performance monitoring. Handled employee attendance and managed the agency email to route inquiries effectively. Executed servicing and carrier output tasks accurately and in a timely manner, while assisting Sales and Service teams with administrative activities.Quality Assurance Specialist, Auto/Title Loans
Nowcom Global Services · 2019 — 2024Conducted visual inspections to detect issues and problems. Provided recommendations for resolving issues related to missing items or documents. Utilized tools to calculate monthly income from bank statements. Ensured rightful vehicle ownership by reviewing titles and proof of ownership, along with credit history reports to identify open loans and fraud alerts. Suggested improvements for daily tasks and operational processes.Software Engineer, iOS
N-tek System Inc. · 2015 — 2015Evaluated operational feasibility through analysis and problem definition. Documented and showcased solutions via flowcharts, diagrams, and quality code. Prepared and installed solutions by defining system specifications and programming standards.Administrative Assistant Practitioner (OJT)
Department of Finance (DOF) — MIS Dept. · 2014 — 2015Delivered front-end service along with clerical and administrative support. Composed and typed various workplace documents including letters, reports, and presentations. Managed receptionist responsibilities such as greeting clients and handling reception tasks.
Skills & Expertise
Education
- Master's in Information Technology (Undergrad)AMA Computer University Graduate School · 2018 — 2019
- Bachelor of Science in Information TechnologyABE International College of Business and Accountancy · 2010 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Jules N. to a job.
Sign in as an employer