0 viewsjobseeker
Julia N. — Junior Customer Support Specialist from Poland

Julia N.

Junior Customer Support Specialist

Poland 3-6 years
Open to offersNew to Platform
Languages
EnglishDutch
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Julia M. is a skilled professional with a diverse background in tourism administration, health administration, and customer support. As a Tourism Administrator at the Rehoboth Town Council in Namibia, she managed the administrative functions of the ministry offices, coordinated business registrations and licensing, and supervised tourism-related operations. She effectively issued business licenses for hotels, tour operations, and tourist transport, while also collecting critical statistical data on tourism activities. Prior to this role, she was a Health Administrator where she managed office supplies, prepared financial reports, and maintained company databases. Currently, Julia excels as a Customer Support Specialist at Avedo in Poland, providing bilingual support in Dutch and English, resolving customer inquiries through meticulous documentation. Julia’s competencies in Microsoft Office, data management, and mobile marketing, complemented by her language proficiency, make her an asset in her field. Her educational background includes certificates in ICT, management, and office administration from recognized institutions in Namibia.

Experience

  • CUSTOMER SUPPORT SPECIALIST

    Avedo · 2025 — Present
    Provided front-line customer support in Dutch and English through email and live chat. Resolved customer inquiries using a ticketing system and escalated more complex issues to second-level technical support. Ensured accurate documentation and timely follow-up, while upholding high service quality standards.
  • TOURISM ADMINISTRATOR

    REHOBOTH TOWN COUNCIL · 2012 — Present
    Oversaw the administrative affairs for the Minister's office. Managed staff and general administration within the Ministry's office. Coordinated participant selections for training sessions and supervised delegates at conferences, exhibitions, and seminars, both domestically and internationally. Handled the administration of business registration, licensing, and taxation. Issued licenses for Hotels, Motels, Lodging-houses, tour operations, tourist transport, and tour guides. Reviewed and enforced hotels and tourism-related regulations and directives. Inspected issued business licenses and collected statistical data regarding hotels and tourism. Managed responsibilities within the Directorate of Hotels & Tourism’s branch offices related to business licensing.
  • HEALTH ADMINISTRATOR

    REHOBOTH TOWN COUNCIL · 2008 — 2012
    Managed office supplies, including stock management and order placements. Prepared regular financial reports and maintained office budgets. Updated and maintained company databases, while also organizing a filing system for important documents. Addressed queries from employees and clients, updated office policies as necessary, and managed the company calendar along with appointment scheduling. Organized meeting room bookings and facilitated the distribution of correspondence. Compiled reports and presentations using statistical data as needed. Arranged travel and accommodations, and scheduled both in-house and external events.

Skills & Expertise

Education

  • Certificate of Secondary Education (Grade 12)
    Dr. Lemmer High School · — — 2004