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Junito A. — Mid-Level Customer Service Specialist from Philippines

Junito A.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Junito A. is a seasoned Customer Service Representative with a proven track record in managing international accounts within the financial, healthcare, and insurance industries. He has honed his expertise in handling complex credit card issues at Iqor Philippines, focusing on fraudulent and unrecognized transactions, and later extended his skills to healthcare claims validation at Teleperformance, ensuring meticulous compliance with industry standards. Junito's role at Iqor expanded to include home appliances insurance support, where he adeptly resolved inquiries and coordinated service scheduling. His academic background comprises a Bachelor of Science in Psychology and studies in Humanities and Social Sciences with Honours, enabling him to blend strong communication with critical thinking. Moreover, his civic engagement as an SK Kagawad underscores his leadership abilities and commitment to public service.

Experience

  • Customer Service Representative

    Iqor Philippines · 2025 — 2026
    Managed inbound and outbound calls related to home appliances insurance, assisting customers with inquiries about policies, coverage, claims, and service scheduling. Resolved customer issues by adhering to company policies and quality standards while documenting interactions to maintain accurate case tracking.
  • Customer Service Representative

    Teleperformance · 2023 — 2024
    Validated healthcare claims for customers by checking eligibility, coverage details, and required documentation. Assisted members through inbound calls by effectively explaining claim statuses, benefits, and next steps, while maintaining data accuracy and compliance with healthcare policies.
  • Customer Service Representative

    Iqor Philippines · 2022 — 2023
    Handled customer inquiries regarding credit card issues, including fraudulent and unrecognized transactions, while ensuring resolutions were timely and accurate. Reviewed accounts to secure customer information and provided guidance on security and resolution processes.

Skills & Expertise

Education

  • Bachelor of Science in Psychology
    National University Philippines · 2022 — 2024
  • Bachelor of Science in Psychology
    Asian Institute of Science and Technology · 2020 — 2022