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Justin O. — Mid-Level Network Support Specialist from South Africa

Justin O.

Mid-Level Network Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Justin O. is a skilled Technical Operations & Network Support Specialist based in Johannesburg, proficient in telecommunication and site operations. Demonstrating excellence in multi-channel problem-solving and infrastructure troubleshooting, he is adept at materials coordination, procurement, and inventory control within fast-paced environments. His role at Cornerstone Projects as a Site Support and Construction Assistant highlights his expertise in logistics support, materials coordination, supply chain management, and operational efficiency. His previous positions with companies like Solid Fibre, Easy Web, and Fibrestream further established his command over network diagnostics, configuration, and remote support. Notably, during his tenure at MTD Civils and Networking Planning, he managed complex fibre optic installation projects and advanced diagnostics. With solid skills in network routing (MikroTik), remote diagnostics (AnyDesk), hardware configuration, and incident escalation, Justin brings invaluable technical capabilities to any team.

Experience

  • Site Support / Construction Assistant

    Cornerstone Projects · 2025 — Present
    Provided site operations and logistics support by coordinating daily requests, ensuring the availability of essential tools, equipment, and materials. Engaged in procurement of construction materials while maintaining communication with suppliers to track orders and deliveries. Monitored inventory levels, reported shortages, and organized resource distribution to site teams while maintaining accurate procurement records. Assisted in overall operational efficiency, contributing to productivity and organization on site.

  • Technical Support

    Solid Fibre · 2024 — 2025
    Conducted network diagnostics to identify and resolve connectivity issues such as latency and drop-offs. Delivered technical assistance in configuring and repairing modems, routers, and Wi-Fi extenders. Managed incident escalations by guiding users through hardware checks and facilitating advanced issue resolutions with Tier 2 teams. Monitored network status and reported outages, while administering customer accounts and handling billing inquiries.

  • Second line Support Agent

    Fibrestream · 2023 — 2024
    Set up and configured hardware routers for client networks, addressing complex network queries through effective technical support. Leveraged AnyDesk for remote diagnostics to assess network performance and stability.

  • Technical Support agent

    Easy Web · 2022 — 2023
    Managed Voice over IP (VoIP) systems by overseeing their configuration and deployment. Addressed issues with hosted services, including email hosting and domain setups, while troubleshooting infrastructure problems related to email services.

  • Technical Support Agent

    Fibrestream · 2021 — 2022
    Achieved high first-call resolution rates by promptly diagnosing basic connectivity problems, ensuring minimal client downtime. Documented issues and resolutions during support interactions for future reference, and managed escalations for complex issues requiring advanced intervention.

  • Installation Manager & Network Fault Finder

    MTD Civils and Networking Planning · 2020 — 2020
    Oversaw installation teams during complex fibre optic projects, ensuring effective site management. Specialized in fibre installation techniques, including cable pulling and precise routing, while conducting advanced diagnostics and tests using Optical Time Domain Reflectometers (OTDR). Performed critical maintenance and repairs on fibre systems, and deployed custom network solutions, while providing on-site client support and training.

  • Technician

    Combela Communications · 2017 — 2020
    Installed and calibrated high-performance network and Wi-Fi signal boosters, and conducted routine inspections and maintenance on telecommunications infrastructure. Set up CCTV camera systems for security needs, ensuring compliance with client requirements regarding safety and monitoring.

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