Juvy L.

Juvy L. is a seasoned Customer Retention Specialist hailing from Baras, Rizal, Philippines, with a robust background in customer service and technical support. Specializing in resolving complex issues, improving retention rates, and driving upsell growth, she is recognized for her exceptional problem-solving skills and active listening ability. While at Quantrics, Juvy achieved a 95% first-contact resolution rate, boosting customer satisfaction and successfully retaining 60% of at-risk customers, thereby reducing churn. Her efforts resulted in a 20% increase in add-on services revenue by exceeding upsell targets. Previously, at Foundever, she delivered a 90%+ resolution rate on inquiries and billing issues, and streamlined order monitoring to reduce missed appointments by 15%. Her technical acumen was further honed at Teleperformance as a Technical Support Representative, where she maintained high customer satisfaction scores. Proficient in CRM Tools, billing resolution, and AI Tools such as Chatgpt, Canva AI, and Gemini, Juvy is highly skilled in cross-functional collaboration within customer-centric roles.