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Kaithleen C. — Junior E-commerce Virtual Assistant from Philippines

Kaithleen C.

Junior E-commerce Virtual Assistant

Philippines 1-2 years 1000 - 1500 USD per day
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kaith C. is an experienced E-Commerce Virtual Assistant and Social Media Manager with a track record supporting businesses in marketing, print solutions, customer service, and online retail. Having contributed to companies such as Proforma Expansion MKTG and Craft Cadence, Kaith handled admin and client support operations, crafted product quotations, and executed promotional campaigns. With six years in customer support roles for brands like T-Mobile, AT&T, Booking.com, and Uber Eats, Kaith efficiently managed inbound/outbound communications, technical troubleshooting, and escalation resolution. Skilled in content creation using Canva and CapCut, Kaith delivered brand-consistent social media strategies across Facebook, Instagram, and TikTok, leveraging analytics to boost engagement. Proficiency further extends to invoice management, research, and project coordination, ensuring timely, accurate business processes aligned with diverse industry requirements.

Experience

  • ADMIN / VIRTUAL ASSISTANT

    PROFORMA EXPANSION MKTG · 2024 — 2026
    Managed administrative and client support operations at a marketing and print solutions company. Prepared accurate quotations and proposals in accordance with client specifications for product customization and print requirements. Collaborated with the marketing team on promotional campaigns supporting sales growth. Created, scheduled, and managed social media content to enhance brand visibility and engagement. Handled invoicing processes end-to-end, ensuring accuracy and timely completion. Maintained strong product knowledge pertaining to printing techniques and materials to assist clients effectively. Facilitated smooth communication among sales, marketing, and production teams.

  • E-COMMER VIRTUAL ASST | SMM

    Craft Cadence · 2024 — 2025
    Handled daily email correspondence with customers and partners, ensuring timely and professional responses. Created engaging social media content, including captions, graphics, and videos for Facebook, Instagram, and TikTok. Managed a consistent weekly content calendar aligned with brand objectives. Researched and connected with cycling influencers to explore collaboration and product review opportunities. Coordinated product review campaigns, ensuring effective communication and timely delivery. Monitored social media analytics to measure performance and refine content strategies. Kept up-to-date with industry trends to inform creative content direction.

  • OUTBOUND SPECIALIST

    EXL SERVICE PHILIPPINES · 2023 — 2024
    Oversaw administrative and client support operations at a marketing and print solutions company. Prepared quotations and proposals based on client customization and print requirements. Collaborated with the marketing team to develop promotional campaigns for sales growth. Created, scheduled, and managed social media content for increased brand visibility and audience engagement. Managed the end-to-end invoicing processes, ensuring accuracy and timely completion. Maintained comprehensive product knowledge to assist clients effectively. Supported project coordination and facilitated communication among sales, marketing, and production teams.

  • DELIVERY DRIVER SUPPORT

    Task Us · 2022 — 2023
    Provided high-quality support to Uber Eats delivery partners and restaurant clients through phone, email, and in-app chat. Assisted drivers in navigating the Uber Eats app, troubleshooting technical issues, and resolving account-related concerns. Managed delivery-related inquiries and escalations for swift and satisfactory resolutions. Monitored live orders and coordinated updates to ensure smooth operations and on-time deliveries. Communicated effectively with drivers to relay order instructions and route changes. Collaborated with cross-functional teams to streamline delivery workflows and handle escalations. Educated partners on company policies to enhance delivery accuracy.

  • GUEST SPECIALIST

    TELETECH STA. ROSA · 2021 — 2022
    Provided high-quality customer support for Booking.com travelers via phone, email, and chat. Assisted guests with urgent booking issues like overbookings and refunds, maintaining professionalism under pressure. Acted as a liaison between guests and hotel partners for swift dispute resolution and accommodation requests. Achieved daily performance metrics related to response time and customer satisfaction. Maintained knowledge of Booking.com policies to offer accurate assistance.

  • GUEST SPECIALIST

    TELETECH STA. ROSA · 2021 — 2022
    Delivered quality customer support for AT&T DirecTV, addressing billing, account setup, and service inquiries. Educated customers about available plans and service features matching their needs. Processed new orders and resolved account issues professionally. Upsold premium channels and features based on strong product knowledge and active listening. Managed escalations with empathy, ensuring timely resolutions and heightened customer satisfaction. Documented customer interactions in CRM systems to maintain service continuity.

  • CUSTOMER SERVICE ASSOCIATE

    ALORICA · 2018 — 2019
    Provided high-quality customer service by addressing calls related to billing, technical issues, and account management. Efficiently resolved inquiries and complaints while ensuring customer satisfaction. Guided customers through plan upgrades and device support, enhancing their overall experience. Documented all interactions in CRM systems to keep customer records accurate. Collaborated with internal teams to troubleshoot issues, aiming for first-call resolution. Remained informed on T-Mobile’s latest products and policies to provide timely assistance.