karabo M.
Mid-Level Administrative & Intake Specialist
Open to offersNew to PlatformAbout
Karabo N. is an accomplished Administrative & Intake Specialist from Johannesburg, South Africa, with over 5 years of robust experience in client onboarding, data management, and customer support. With a proven track record in remote environments, Karabo excels in managing extensive client interactions, ensuring the accuracy of records and the efficiency of processes. Proficient in CRM systems, he is committed to delivering outstanding client experiences across digital platforms. Currently, at Lifestyle Property Group, he manages client intake processes through diverse communication channels, emphasizing meticulous digital record maintenance. At Waterfall Properties, he refined client onboarding workflows and improved client satisfaction by effective communication and issue resolution. Karabo's earlier roles include being an Internal Sales Representative at Africa Floorcare, where he adeptly handled customer inquiries, and a BEE Administrator at Bolt & Engineering Distributors, ensuring compliance documentation accuracy. His education in CAD Drafting and certifications in POPIA and Cybersecurity Awareness further enhance his professional capabilities.
Experience
Real Estate Agent
Lifestyle Property Group · 2025 — PresentManage the complete client intake process using various communication channels, including phone, email, and messaging platforms. Maintain meticulous digital records and ensure accurate data capture. Build strong client relationships through effective virtual communication while handling multiple cases with a focus on detail.Rentals Agent
Waterfall Properties · 2022 — 2025Process tenant applications and verify documentation remotely. Oversee client onboarding workflows and keep digital records updated. Engage in regular communication with clients via emails, calls, and messaging tools to resolve issues efficiently, enhancing client satisfaction and retention.Internal Sales Representative
Africa Floorcare · 2021 — 2022Handle inbound customer inquiries through phone and email, ensuring prompt resolution of customer needs. Process orders and maintain accurate data within CRM systems to support operational efficiency. Assist both sales and administrative functions within a fast-paced environment, upholding high standards of customer service.BEE Administrator
Bolt & Engineering Distributors · 2017 — 2021Manage compliance documentation and maintain internal databases. Generate reports and ensure all records are audit-ready to meet regulatory requirements. Uphold the confidentiality of sensitive business information, recognizing the significance of trust in operations.
Skills & Expertise
Education
- CAD DraftingAfrican Academy · 2023 — 2024
- Degree not specifiedLeondale Secondary School · 2011 — 2015