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karina R. — Senior Virtual Assistant and Property Operations Specialist from Philippines

karina R.

Senior Virtual Assistant and Property Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Karina T., a seasoned Virtual Assistant and Property Operations Specialist, offers over a decade of expertise in short-term rentals, guest communications, and property management. Based in Cebu, Philippines, Karina excels in managing high-volume guest inquiries and skillfully oversees booking and listing administration, turnover coordination, and maintenance scheduling. She is proficient in Property Management Systems such as Hostfully, Hospitable, and Beds24, and adeptly uses OTA & Listing Platforms including Airbnb and VRBO. Her role at We Host, Inc. involves real-time guest communication and digital access control, ensuring seamless operations of short-term rental portfolios. Previously, she has enhanced guest satisfaction and preserved account ratings through strategic conflict resolution and meticulous upkeep of property listings. Karina's technical acumen extends to managing executive schedules, processing operational expenses, and supporting business strategies with comprehensive market research.

Experience

  • Guest Services Associate

    We Host, Inc. · 2024 — Present
    Lead guest communications in real-time, managing inquiries and digital access control for high-volume short-term rental properties. Coordinate guest door codes, digital guidebooks, and instant messaging to facilitate check-in and check-out. Adjust schedules with cleaning teams through Turno for early or late guest departures. Monitor noise systems and camera alerts to uphold house policies and proactively address potential issues. Dispatch maintenance personnel through a central ticketing system for urgent property concerns.

  • Customer Service Ambassador

    Bonhost & akBrownstone · 2023 — Present
    Provide omnichannel support for guests through Airbnb, VRBO, and direct booking channels, ensuring quick response times. Maintain listings, house rules, and booking calendars to enhance occupancy and reduce policy violations. Utilize emotional intelligence and conflict resolution techniques to handle guest complaints while safeguarding account ratings. Perform digital property audits periodically to confirm cleanliness, maintenance, and amenity conditions.

  • Administrative Assistant

    Detroit Riverside Capital · 2023 — 2023
    Manage executive calendars, schedule meetings, and resolve complex scheduling conflicts across different time zones. Organize domestic travel itineraries for the CEO, encompassing flights, accommodations, and ground transport. Handle invoice processing, monitor operational expenses, and maintain digital filing structures with Dropbox and Monday.com. Conduct market research, compiling findings into executive summaries for informed business decisions.

  • Property Management Assistant

    Dream Work Property · 2022 — 2023
    Assist the Property Director in the daily operations of multi-tenant residential portfolios. Log and track tenant inquiries, lease modifications, and maintenance requests using Arthur Online. Produce daily operational summaries and reports to oversee task completion.

  • Customer Service Specialist

    Testing Solutions · 2021 — 2022
    Manage a high volume of inbound communication via phone and email related to scheduling, testing locations, and turnaround times. Track delays in lab results and follow up with stakeholders to ensure expedited processing.

  • Virtual Assistant / Lead Generation Specialist

    Rocket-tele.com · 2020 — 2022
    Conduct B2B outbound prospect calls, lead generation campaigns, and appointment setting for clients in solar and affiliate marketing. Ensure data integrity within CRM systems using Solve 360, performing call quality assurance for ongoing campaigns.

  • Guest Relations Manager

    Gigli Luxury Apartments · 2017 — 2021
    Manage multi-property listings and booking operations utilizing Beds24, Tokeet, PriceLabs, and smart-lock integration tools. Draft leasing agreements, handle security deposits and additional charges, and execute contracts using DocuSign and Signable. Schedule cleaning turnovers and dispatch local technicians for urgent repairs and preventive maintenance.

  • Guest Relations & Backoffice Manager

    Surfcomber Vacation Rentals · 2013 — 2019
    Act as the Lead for Superhost accounts and primary administrator of the Streamline Enterprise Software System. Collaborate with executive leadership to design, test, and implement operational workflows within Streamline PMS. Analyze booking performance and modify pricing strategies across listing channels to optimize revenue.

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