Kathryn D.

Acted as the sole coordinator for the training operation, facilitating the delivery of Highfield International-accredited crowd safety qualifications at levels 1–5 in both UK and international markets. Led the accreditation and quality assurance efforts for Highfield International recognised qualifications. Managed relationships as the primary contact with Highfield International, overseeing programme approvals, learner registrations, certification claims, compliance reviews, and External Quality Assurance visits. Ensured that all programme documentation, assessment evidence, and learner records adhered to awarding body and regulatory requirements. Coordinated internal quality assurance and supported external audits through effective evidence management and compliance monitoring. Developed accreditation procedures and maintained quality standards for multiple programmes. Generated compliance reports and performance data to inform senior stakeholders and enhance governance. Initiated continuous improvement efforts that optimized certification turnaround times and improved audit readiness. Designed a scalable accredited learning framework benefiting over 7,000 personnel and providing more than 60,000 hours of structured learning.

Created and facilitated training programmes in the health and social care sector, managing a portfolio of five-day courses conducted bi-weekly. Conducted training needs analyses in collaboration with line managers to ensure programme content matched operational priorities and addressed skills gaps. Handled trainer allocation, developed schedules, and managed training budgets, adhering to specified cost and quality metrics. Enhanced learner engagement and completion rates through a redesign of induction pathways and regular follow-ups with learners. Compiled and presented regular reports for senior management on training KPIs, compliance levels, and learner outcomes.

Managed staffing rotas across various sites, ensuring the alignment of nursing and care staff with client requirements and shift patterns. Oversaw payroll processing and invoicing for over 100 staff members, ensuring payments were accurate and timely. Monitored staff training compliance and certifications, prompting necessary renewals to maintain mandatory qualifications. Managed sensitive client and employee information, adhering to confidentiality and safeguarding standards.

Performed learner assessments in workplace environments, collecting evidence to meet awarding body standards for Health and Social Care qualifications. Maintained accurate documentation and tracking records of assessments, supporting successful learner completions and certification. Provided learners with constructive feedback and personalized action plans to assist their progression through each unit at a pace suited to their working environment.