Kathy I.

Kathy I. is a Medical Virtual Assistant with over 11 years of experience in the healthcare industry. Her role at the Medical Offices of Manhattan includes insurance verification, prior authorization, patient follow-up, and data entry, demonstrating a strong grasp of healthcare administrative tasks. She expertly manages inbound and outbound calls with patients' insurances, schedules appointments, and updates patient charts in the EHR/EMR system. Kathy previously served as a Customer Service Representative at TeleTech, where she handled inbound calls regarding eligibility and benefits for health insurance accounts, resolved customer complaints, and processed payments with precision. Her ability to foster customer satisfaction and handle complex inquiries is complemented by her technological savviness and HIPAA compliance skills. In addition, her experience as a Real Estate Cold Caller at Casa Legacy and expertise in time management and multitasking reflect her diverse capabilities in managing leads and negotiating solutions. She is a reliable professional committed to providing high-quality support to healthcare providers and patients alike.