Katlego T.

Katlego T. is a detail-oriented Customer Service Consultant with over four years of experience in the regulated banking and high-volume production environments. Adept at FICA compliance and KYC with expertise gained from working at FNB through Quest Staffing, Katlego has proven skills in both inbound and outbound call centers. She successfully verifies documentation for business and individual accounts, resolves queries, and consistently meets SLA and quality targets. Her role in the banking sector blends precision with a disciplined manufacturing approach, complemented by her experience as a machine operator for Heineken Beverages and as a general worker at Distell WDV. Katlego possesses strong communication skills, capable of operating under pressure, and is proficient in tools such as Microsoft Office, Hogan, and Communix Softphone. She is not only ready for a hybrid or remote work setting but is also flexible with shifts, including days, nights, and weekends.