Katrina S.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Katrina S. is a dedicated Virtual Assistant with over six years of experience across various sectors, including real estate, solar panel marketing, and waste management. Her roles have ranged from a Remote Property Manager to a Customer Service Representative, showcasing her adaptability and client-focused approach. Katrina has effectively managed B2B and B2C sales accounts, as well as provided cold calling and data entry services. Her technical expertise includes the use of tools such as Appfolio, Salesforce, Mojo, and GoHighLevel. With a background in leasing coordination, she adeptly handles tasks like lease renewals, vendor communication, and maintenance coordination. Additionally, Katrina excels in appointment scheduling and the management of CRM systems, demonstrating strong capabilities in both administration and customer engagement within the real estate and property management sectors. Her educational foundation as a Medical Laboratory Scientist from Iloilo Doctors College further enhances her analytical abilities and organizational skills.
Experience
REMOTE PROPERTY MANAGER
RPM Express · 2021 — 2026Processed tenant applications by conducting credit score checks, criminal background checks, and income verification. Managed leasing processes, including renewals and move-outs, while handling maintenance billing and coordinating with vendors such as cleaners, plumbers, and other service providers. Provided customer service and updated renewal records, ensuring timely execution of lease agreements with property owners and tenants through tools like Appfolio, Zoom, Asana, RingCentral, HelpScout, and GSuite.REMOTE PROPERTY MANAGER
GPM · 2026 — 2026Provided customer support by responding to tenant inquiries via phone, email, and chat, serving as the initial point of contact for residents and prospective tenants. Managed processes related to move-out coordination, security deposit disposition letters, maintenance billing, and vendor communications, while utilizing tools such as AppFolio, LeadSimple, Vonage, and Google Workspace for efficient operations.GUEST SERVICE REPRESENTATIVE
null · 2024 — 2025Handled inquiries and reservations for an Australian account focused on Airbnb and short-term rentals. Managed communication and scheduling tasks for cleaning personnel, addressing concerns via chat, email, and phone using platforms like Track, Guesty, Appfolio, and Zoho email.QUALITY ASSURANCE CUSTOMER SERVICE REPRESENTATIVE
OB GYN DEPARTMENT OF WEST STATE VISAYAS MEDICAL CENTER · 2017 — 2019Functioned as a database analyst, encoding patient cases and maintaining medical history records. Organized schedules for on-duty doctors and audited team member calls to ensure compliance with quality standards. Facilitated coaching for agents while utilizing Microsoft Excel for data management.VIRTUAL ASSISTANT / VIRTUAL ADMIN
nullManaged clients' social media presence and handled B2B and B2C communications through emails, calls, and follow-ups. Served as a sales representative or Corporate Solution Associate, offering the platform to companies across various sectors, including solar panel marketing, real estate, and waste management. Oversaw website management and Shopify inventory. Utilized tools such as IGMS for Airbnb management and employed Google Voice, Salesforce, Mojo, GoHighLevel, Podium, and GSuite for telecommunication and billing accounts. Managed front-line phone communications and responded to billing inquiries while providing assistance with technical issues.
Skills & Expertise
Education
- Bachelor of Medical Laboratory ScientistIloilo Doctors College · — — 2019