Keenan F.
Mid-Level Supply Chain Area Manager
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Keenan F., a seasoned professional in inventory and logistics management, has a proven track record of excellence in operational and strategic management across various roles. Holding a Bachelor of Science in Business Administration with a specialization in Marketing and Supply Chain Management from The University of Tennessee, Keenan's career is marked by significant achievements. As an Area Manager at Amazon in San Diego, Keenan expertly managed fulfillment center operations, enhanced performance through strategic stakeholder relations, and led a successful team improvement initiative. Previously, in Pensacola and McAllen, he significantly enhanced delivery execution metrics and launched vital operational processes across multiple sites. At Kroger, Keenan demonstrated excellence in operational management, driving sales increases through effective merchandising and strategic agreements. His early career at Total Quality Logistics and Vanderbilt Mortgage underscored his capabilities in negotiation and account management, emphasizing customer service excellence. Keenan's deep understanding of budgeting and forecasting complements his adeptness in process improvement, making him a valuable asset in any logistics and operations context.
Experience
Area Manager
Amazon, San Diego, CA · 2024 — PresentOversaw daily operations at a fulfillment center, including aspects like shipping, receiving, staffing, and quality control. Conducted performance evaluations to ascertain training requirements and provided feedback to associates. Fostered relationships with key stakeholders, ensuring alignment of operational objectives with business goals for sustainable growth.Area Manager
Amazon, Pensacola, FL · 2022 — 2024Enhanced site delivery execution to 99.67% for total packages delivered. Led the launch of the site by implementing new processes for managers and associates. Managed daily operations at a delivery station, focusing on on-time dispatch, accuracy in delivery execution, onboarding, and forecasting. Collaborated with stakeholders to elevate road performance by 12%. Supported six sites in the network to optimize overall delivery execution.Area Manager
Amazon, McAllen, TX · 2021 — 2022Facilitated the successful launch of the site, overseeing the implementation of new processes for managers and associates. Administered daily operations of the delivery station with an emphasis on timely dispatch, PNOV, onboarding, and conducting daily business reviews. Established a quality auditing program that led to a reduction in customer return defects by 38%.Operation Manager/Merchandising Manager
Kroger, Knoxville, TN · 2019 — 2021Supervised a team of 300 employees, focusing on mentoring and coaching associates. Implemented strategies to enhance product delivery accuracy, achieving the second-best shrink rate in the district. Managed employees to ensure efficient operations that resulted in a 25% increase in weekly sales. Served as the primary contact for suppliers and vendors, negotiating key business agreements. Executed store merchandising by arranging displays in accordance with sales plans. Planned budgets and forecasts targeting weekly sales of 1.3 million dollars. Reviewed perishable inventory and boosted store ID sales by 5.6% compared to the previous year.Government Servicing Account Representative
Vanderbilt Mortgage and Finance, Inc., Alcoa, TN · 2017 — 2018Managed delinquency for a portfolio of approximately 1000 FHA Title I Loans. Addressed inbound customer calls related to FHA Title I, Title II, USDA, VA, and Fannie Mae Loans. Conducted Loss Mitigation interventions and engaged in discussions to assist borrowers facing hardship while delivering exceptional customer service. Reviewed accounts for home inspections and provided notices when necessary.Logistics Account Executive
Total Quality Logistics, Knoxville, TN · 2017 — 2017Negotiated with carriers to ensure timely and effective transportation for customer freight. Delivered high levels of customer service to surpass customer expectations. Addressed and resolved issues during the transit stage to guarantee on-time delivery of customer freight.
Skills & Expertise
Education
- Bachelor of Science in Business Administration; Marketing with a collateral in Supply Chain ManagementThe University of Tennessee · — — 2016