Mid-Level Customer Service Associate
Open to offersNew to PlatformKhent L. possesses a diverse background as a Virtual Assistant and has experience across various roles that emphasize customer interaction and administrative efficiency. Having served as a Front Desk Receptionist at Call Pros, Khent deployed his customer service skills to enhance patient experiences while strictly adhering to HIPAA guidelines. His understanding of dental terminology and ability to manage patient records showcased his data entry capabilities. During his tenure as a Sales Executive with Unleash Your Team, Khent excelled in forming new customer relationships and boosting sales through strategic initiatives. His time as a Customer Service Associate at Fusion BPO Services further refined his ability to handle complaints professionally, thereby improving customer satisfaction. Additionally, Khent's historical role as an Outbound Telemarketer at Expertel Solutions involved cold calling potential clients, which honed his appointment scheduling and listening skills. With experience in publishing consultancy at VantEdge Solutions, he brings a comprehensive approach to managing client relationships. Khent's educational pursuits include a Bachelor of Science in Mechanical Engineering from the University of Cebu.
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