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Khent E. — Mid-Level Customer Service Associate from Location not specified

Khent E.

Mid-Level Customer Service Associate

2-3 years
Open to offersNew to Platform
Languages
English
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About

Khent L. possesses a diverse background as a Virtual Assistant and has experience across various roles that emphasize customer interaction and administrative efficiency. Having served as a Front Desk Receptionist at Call Pros, Khent deployed his customer service skills to enhance patient experiences while strictly adhering to HIPAA guidelines. His understanding of dental terminology and ability to manage patient records showcased his data entry capabilities. During his tenure as a Sales Executive with Unleash Your Team, Khent excelled in forming new customer relationships and boosting sales through strategic initiatives. His time as a Customer Service Associate at Fusion BPO Services further refined his ability to handle complaints professionally, thereby improving customer satisfaction. Additionally, Khent's historical role as an Outbound Telemarketer at Expertel Solutions involved cold calling potential clients, which honed his appointment scheduling and listening skills. With experience in publishing consultancy at VantEdge Solutions, he brings a comprehensive approach to managing client relationships. Khent's educational pursuits include a Bachelor of Science in Mechanical Engineering from the University of Cebu.

Experience

  • Front Desk Receptionist

    Call Pros, Remote · 2023 — 2026
    Followed strict HIPAA guidelines to ensure patient privacy. Communicated effectively with external stakeholders using dental terminology and insurance information. Registered new patients in software to maintain accurate records. Delivered excellent customer service to foster positive patient experiences and trust. Handled incoming calls to provide information and direct inquiries effectively. Managed patient complaints promptly and professionally.
  • Sales Executive

    Unleash Your Team, California, United States · 2023 — 2024
    Cultivated new customer relationships to achieve sales goals and service targets. Enhanced sales revenue through strong client relationships and effective sales strategies.
  • Customer Service Associate

    Fusion BPO Services · 2021 — 2023
    Addressed customer complaints professionally, resulting in satisfactory resolutions. Maintained extensive product knowledge to provide accurate information to customers.
  • Publishing Consultant

    VantEdge Solutions Ph · 2021 — 2021
    Collaborated with cross-functional teams to deliver comprehensive client solutions. Managed client relationships through regular updates regarding project progress.
  • Outbound Telemarketer

    Expertel Solutions · 2019 — 2020
    Conducted cold calls to 100-200 potential customers daily to support marketing initiatives and increase sales. Resolved customer inquiries and issues swiftly to enhance satisfaction.
  • Point of Contact

    East-Asia Tech solutions · 2018 — 2019
    Acted as the primary contact for technical support issues, resolving problems swiftly to minimize downtime. Maintained professional relationships with external vendors.
  • Outbound Telemarketer

    Executive Boutique/Select VoiceCom · 2016 — 2018
    Addressed customer inquiries and resolved issues promptly, leading to increased satisfaction. Employed CRM software to track customer interactions, which improved account management. Enhanced call scripts by incorporating client and colleague feedback to achieve better engagement.
  • Lead Generation Specialist

    Xact Call Corporation · 2015 — 2016
    Utilized data analysis tools to identify trends and patterns in lead behavior, allowing for strategic marketing adjustments. Implemented a CRM system to streamline lead management processes and improve organization and efficiency.

Skills & Expertise

Education

  • Secondary
    Ramon Duterte Memorial National High School - Cebu City · — — 2012
  • Elementary
    Guadalupe Elementary school - Guadalupe, Cebu City · — — 2008
  • Bachelor of Science: Mechanical Engineering
    University of Cebu - Cebu City

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