Khristine S.

Khristine F. is an experienced Customer Support Specialist, Sales Representative, and Subject Matter Expert (SME) based in Bacolod City, Philippines. With nearly six years of experience, she has supported U.S.-based clients in the telecommunications, travel, and healthcare industries. Khristine is adept at managing customer service tasks, technical support, inbound and outbound sales, lead generation, billing, account management, appointment setting, and issue resolution across phone, email, and chat channels. Her proficiency with tools such as Salesforce, Sabre GDS, CRM platforms, and HIPAA compliance has allowed her to excel in maintaining customer satisfaction and achieving performance goals. She has successfully mentored over 20 new hires, demonstrating her ability to coach teams and manage escalations effectively. Khristine's professional journey includes her roles at Teleperformance, where she handled complex customer issues and served as a SME, supporting agents with product knowledge and process guidance. Her technical competencies span across CRM and business systems, making her a versatile contributor to any team.