Kilari R.

Designed hybrid automation frameworks with Selenium WebDriver (Java) and Cyara to validate end-to-end customer journeys across web and voice channels. Conducted functional, usability, and regression testing across multiple responsive web and IVR platforms. Provided QA and automation testing support for both IVR and web applications. Developed and maintained Selenium automation scripts adhering to Page Object Model (POM) standards for web application functionality validation. Validated backend APIs with Postman and REST-assured, ensuring test automation readiness by isolating stable UI flows. Collaborated directly with clients to clarify requirements, report defects, and guarantee quality deliverables. Performed cross-browser webchat and responsive testing on major browsers, validating UX performance and consistent rendering. Implemented Testim for rapid UI health checks while utilizing its AI-driven self-healing features. Coordinated user acceptance testing (UAT) activities, supporting business users and preparing necessary test evidence. Created and maintained structured test documentation, including test plans and risk-based regression suites. Leveraged AWS CloudWatch and Splunk/ELK for detailed log analysis on failed test runs, providing actionable insights on backend service latency. Automated audits using Axe-core for WCAG 2.1/2.2 compliance.

Led quality assurance efforts for a major Telecommunications client, developing a Selenium-Java framework (POM) for the agent desktop while automating IVR call flows through Cyara. Conducted API validation with Postman to confirm accurate data flow for payment initiation and status retrieval across financial systems. Owned the IVR automation test strategy, which encompassed framework configuration and execution alongside maintaining regression suites. Pioneered a Unified Automation Strategy to validate omnichannel journeys, which minimized defect leakage significantly. Managed the defect lifecycle using Jira and AWS DevOps, enhancing root cause analysis and effectively reducing critical production defects. Performed detailed defect analysis employing AWS CloudWatch logs and validated transactions in DynamoDB. Collaborated with business analysts, developers, and product owners in Agile sprints to improve test alignment. Integrated automated tests into Jenkins for CI/CD execution, ensuring robust test coverage. Conducted end-to-end testing of Amazon Connect and Genesys Cloud applications, validating IVR flows and voice interactions. Migrated manual voice-path checks into the automated Cyara Velocity platform, thereby cutting regression execution time substantially. Identified critical defects by targeting edge cases in financial calculations beyond the scope of automated scripts. Developed test plans and executed test cases for AWS Connect software components. Actively participated in sprint planning and daily stand-ups, utilizing Jira and Zephyr for real-time quality reporting. Mentored junior testers on IVR testing, Cyara automation practices, and managed defect processes to enhance team capabilities.