Kim G.
Senior Travel Operations Manager
Open to offersNew to PlatformAbout
Kim G. is a highly experienced professional with over 20 years in logistics and operations for corporate, government, and luxury clients. Based in Illovo Beach, South Africa, Kim has expertly managed complex logistics, multi-calendar coordination, and high-value scheduling, showcasing strong skills in project coordination, stakeholder communication, and vendor negotiation. Notably, Kim held roles such as Inbound Reservations & Operations Consultant at Africa Collection and New Frontiers Tours, where she efficiently coordinated luxury itineraries and maintained a high client satisfaction rating. Previously, as a Senior Corporate & Leisure Travel Consultant at XL Turners Travel, she oversaw more than 1,000 bookings annually with a remarkable client retention rate of 95%. Kim's proficiency in tools like Google Workspace, Microsoft 365, and Galileo CRS supports her effective communication and operational strategies. This solid foundation in travel and operations is now being pivoted into roles like Virtual Executive Assistant or Project Coordinator/Manager, backed by a Diploma in Advanced Travel & Tourism from the City & Guilds of London.
Experience
Inbound Reservations & Operations Consultant
Africa Collection · 2025 — 2026Managed bespoke luxury itineraries and logistics frameworks across East Africa, the Indian Ocean Islands, the Middle East, and Southern Africa. Established and maintained relationships with international suppliers, lodges, and tour operators, while negotiating rates and contracts. Coordinated quotations, confirmations, documentation, and multi-leg itineraries, ensuring compliance with cross-border regulations. Addressed last-minute disruptions, cancellations, and timeline adjustments, consistently prioritizing client satisfaction. Handled VIP requests requiring discretion and careful attention to detail.Inbound Operations Consultant
New Frontiers Tours · 2023 — 2025Oversaw comprehensive delivery for over 200 high-value client accounts, achieving a 98% satisfaction rating through meticulous detail tracking. Improved workflow and itinerary-planning processes, reducing quote-to-confirmation turnaround times by 30% with better vendor alignment.Senior Corporate & Leisure Travel Consultant
XL Turners Travel · 2016 — 2023Managed a portfolio of over 1,000 bookings annually, achieving a 95% client retention rate. Facilitated corporate conferences, meeting room reservations, and logistics for business client team-building events. Handled supplier invoice reconciliation, client payment processing, and travel expense reporting through Quicktrav. Enhanced data-entry and scheduling processes, resulting in a 40% reduction in booking errors. Coordinated transportation and group travel logistics across Southern Africa.Senior Travel Advisor
Travel with Flair – Umhlanga · 2011 — 2016Coordinated domestic and international flight, accommodation, and ground-transit logistics for high-profile corporate and government executives using Galileo CRS. Assisted corporate stakeholders with visa applications, regulatory policies, foreign exchange requirements, and travel insurance protocols.Senior Corporate Travel Consultant
Carlson Wagonlit Travel, Durban · 2006 — 2011Achieved an 18% reduction in annual corporate travel expenditure through the strategic optimization of preferred supplier agreements. Managed execution frameworks for over 10 large corporate incentive project portfolios each year, each valued over $100,000.Senior Consultant & Office Manager
Harvey World Compass Group · 2004 — 2006Supervised daily administrative operations, including auditing financial statements and resolving discrepancies in account tracking, resulting in a 40% accuracy improvement.Junior to Senior Consultant Roles
Harvey World Travel / Wings Corporate · 2000 — 2004Progressed through various responsibilities managing corporate travel policy administration, client services, and booking operations for over 500 annual corporate bookings.
Skills & Expertise
Education
- Diploma in Advanced Travel & TourismCity & Guilds of London · — — 2000
- Diploma in Travel & TourismVarsity College · — — 1999