HR Manager
JJD Hiraya Tech Solutions Inc. · 2026 — Present
Managed daily HR operations, ensuring effective recruitment, onboarding, employee engagement, and other administrative processes. Directed the complete recruitment cycle, involving job postings, candidate evaluations, and onboarding new hires. Maintained and audited employee records, adhering to data confidentiality and company policy compliance. Oversaw the tracking of attendance, assisted in payroll preparation, managed leave documentation, and ensured accurate processing of HR documentation. Collaborated with department leaders to address staffing requirements and employee-related concerns. Generated HR reports, monitored key recruitment metrics, and streamlined workflows using Google Workspace.
HR Assistant
Prime Inbox Incorporated · 2023 — 2026
Provided operational and administrative assistance to HR functions, including managing employee records, coordinating onboarding processes, and handling documentation. Assisted with recruitment activities, such as scheduling interviews and tracking applicants. Ensured employee data accuracy while maintaining confidentiality and compliance with regulations. Supported payroll preparation and HR reporting through the use of Google Workspace tools.
Data Migration Specialist (Part-Time)
Australian Insurance Advisors · 2023 — 2024
Migrated and validated extensive volumes of client, policy, and claims data, maintaining high accuracy levels. Ensured data integrity by detecting discrepancies, conducting quality checks, and adhering to compliance standards specified by clients. Collaborated remotely with Australian stakeholders to meet project deadlines and resolve issues related to data. Maintained confidentiality of sensitive client information during the migration.
Lead Generation Specialist (Part-Time)
UK Client · 2023 — 2023
Conducted market research to identify and qualify promising prospects within target industries. Utilized LinkedIn Sales Navigator, along with online databases and research tools, to generate leads. Maintained accurate records in the CRM, organized prospect data, and prepared reports for the sales team. Ensured the lead information was current, complete, and actionable to support sales outreach efforts.
Supervisor – Pre-Qualification Specialist Agents
Prime Inbox Incorporated · 2022 — 2022
Coached and supervised a team of pre-qualification specialists, focusing on achieving performance and quality targets. Monitored performance metrics, conducted quality assurance evaluations, and provided regular coaching to enhance team productivity. Prepared performance reports, analyzed trends, and suggested improvements to workflows to boost operational efficiency. Assisted in onboarding and training for new team members, ensuring adherence to company policies and client requirements. Worked with management to manage escalations and implement process improvements.
Supervisor – Pre-Qualification Specialist Agents (SSDI Campaign)
EAV Outsourcing · 2019 — 2021
Led and mentored a team of pre-qualification specialists to reach performance and quality benchmarks. Regularly evaluated key performance metrics, conducted quality assurance assessments, and delivered coaching to enhance productivity. Compiled performance reports, identified trends, and recommended enhancements to workflows for improved operational efficiency. Facilitated the onboarding and training of new specialists, promoting compliance with company and client standards. Collaborated with management to resolve escalated issues and foster process improvements.
Pre-Qualification Specialist – SSDI Campaign
EAV Outsourcing · 2018 — 2019
Assessed potential SSDI applicants by determining their eligibility according to established guidelines. Conducted thorough interviews, documenting client information and case details with accuracy. Maintained complete and confidential records in company systems, emphasizing attention to detail. Delivered exceptional customer service by addressing client inquiries with empathy and professionalism.
Researcher – Online Arbitrage (Freelance)
Company not specified · 2015 — 2018
Conducted comprehensive product research and profitability assessments for online arbitrage ventures. Analyzed pricing trends, supplier data, and market demand to uncover profitable opportunities. Created well-organized research reports and maintained accurate product data for clients. Demonstrated strong analytical and research capabilities while working independently.
On-the-Job Training
First Community Cooperative (FICCO – Toril Branch) · 2017 — Present
Assisted in clerical, administrative, and basic accounting tasks in a dynamic office setting. Processed various documents, organized records, and supported daily branch operations. Acquired practical skills in office administration, financial documentation, and customer service.
Email Support (Part-Time)
Eclipse Online Education · 2014 — 2015
Responded promptly to customer inquiries via email, maintaining a professional demeanor throughout. Assisted with concerns related to students, account inquiries, and general administrative tasks. Kept accurate records of customer interactions and ensured the timely resolution of support tickets. Enhanced customer experience by providing clear and solution-oriented communication.