Kolade T.
Mid-Level Customer Service Lead | UIUX & Graphics Designer | Virtual Assistant
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About
Tolulope K. is an experienced Customer Service Representative based in Abuja, Nigeria, with a proven background supporting high-volume client interactions in the health insurance and beaded accessories industries. At Kherls, Tolulope led customer support and operations for a remote team, managing hundreds of weekly inquiries, processing orders, and ensuring data confidentiality while exceeding departmental KPI/performance targets. Skilled in CRM system proficiency with platforms like Zendesk, Hubspot, and WhatsApp, Tolulope maintained precise documentation and played a key role in onboarding and mentoring new team members. While interning at Huawei Technologies, Tolulope facilitated customer training on smart board products, conducted site surveys, and supported technical demonstrations for enterprise clients. Tolulope holds a bachelor’s degree in Industrial Chemistry from the University of Ilorin and is adept at data privacy compliance and adapting to shift schedules.
Experience
Customer Support & Operations Lead
Kherls · 2022 — 2025Delivered exceptional customer support to numerous clients weekly, responding to inquiries and processing orders through phone, WhatsApp, and Instagram in accordance with company standards. Acted as a liaison among customers, partners, and logistics providers to facilitate smooth order fulfillment and address complaints. Employed digital and proprietary systems to track requests, input orders, and ensure accurate record-keeping while maintaining data integrity and confidentiality. Guided and trained new team members, offering constructive feedback and support during their onboarding. Met and surpassed departmental KPIs relating to response time, customer satisfaction, and first-call resolution while ensuring adherence to privacy and security protocols.Customer Service Assistant [presales] / Intern
Huawei Technologies · 2025 — PresentEngaged with customers to enhance their experience. Provided training on smart board functionalities and maintenance, leading to improved user engagement. Conducted site assessments to evaluate environmental and technical requirements. Presented and demonstrated Huawei's products at events, effectively showcasing their features. Kept technical documentation up-to-date and reported on deployments along with customer feedback. Participated in internal meetings and technical sessions to remain informed about the latest innovations from Huawei. Collaborated on the setup of demos for client presentations and product exhibitions. Assisted in troubleshooting hardware and software problems, escalated complex issues to senior engineers as needed.
Skills & Expertise
Education
- Bachelor's Degree in Industrial ChemistryUniversity of Ilorin · 2019 — 2024