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Kristin F. — Mid-Level Customer Support Operations Specialist from United States

Kristin F.

Mid-Level Customer Support Operations Specialist

United States 3-6 years
Open to offersNew to Platform
Languages
English
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About

Kristin F. is a seasoned Operations and Customer Experience Professional with over four years of remote work experience, specializing in high-volume communication management and workflow organization. Currently a Customer Support Specialist at Lifeboost Coffee, she excels in handling email, phone, and chat support, order management, and documentation through CRM systems. Her role involves creating SOPs, training materials, and collaborating across departments using tools like Shopify, Gorgias, and Google Workspace. As the Founder & Operations Lead of PK Nexus, Kristin built efficient systems for ecommerce communication and automation. Her role as a small business owner on Etsy showcases her ability to manage customer interactions and content creation. Kristin's expertise in CRM Management, SOP Documentation, AI & Workflow Automation, and utilization of tools like Slack underpin her capability to thrive in dynamic remote environments.

Experience

  • Founder & Operations Lead

    PK Nexus · 2025 — Present
    Establish systems and workflows aimed at enhancing customer communication and operational efficiency for ecommerce businesses. Design customer support automations, FAQ systems, and AI-assisted workflows. Oversee outreach, organize CRM, track leads, and document processes. Create onboarding materials, templates, and operational resources tailored for small businesses. Independently manage various responsibilities including operations, communication, scheduling, documentation, and customer experience strategy.

  • Small Business Owner & Creative Operations

    Etsy · 2024 — Present
    Manage customer communication, coordinate orders, schedule activities, and organize digital content. Develop product listings, templates, and branded customer-facing materials. Address social media communication and customer inquiries. Streamline workflows and oversee multiple projects simultaneously in a remote environment.

  • Customer Support Specialist

    Lifeboost Coffee · 2021 — Present
    Oversee high-volume customer communication via email, phone, and chat support. Manage order handling, subscription inquiries, shipping problems, refunds, replacements, and customer follow-ups. Maintain CRM records and ensure documentation is accurate across various systems. Develop and organize SOPs, workflow documentation, training materials, and internal process guides. Collaborate with different departments to efficiently resolve customer issues. Utilize Shopify, Gorgias, Google Workspace, Slack, and other support tools daily. Enhance operational efficiency through AI-assisted workflows and reusable communication systems while balancing responsiveness, organization, and empathy in a remote setting.

Skills & Expertise

Quality MonitoringCustomer ServiceCustomer SupportPayroll ProcessingAccount Management

Education

  • High School Diploma
    Institution not specified