Kristine R.
Open to offersNew to PlatformAbout
Kristine R. is an accomplished Senior Manager Customer Support and Investor Relations Specialist with extensive experience in the fintech industry, notably with TRIBEVEST in the Columbus, Ohio Metropolitan Area, where she led remote operations. She expertly directed customer support and investor relations, ensuring compliance and strengthening customer trust through advanced CRM and workflow optimization using HubSpot Service Hub. Previously, as a Customer Success Specialist at AVOCA, Kristine integrated AI to enhance customer experience workflows and maintained strict SLA compliance across partner networks. Her leadership at BLUSHARK STRAPS LLC involved managing e-commerce support operations on platforms like Amazon Seller Central and Shopify, while she developed team scaling strategies and managed logistical operations. At JPMorgan Chase & Co., she managed a high-performing financial advisory team, resolving executive escalations and achieving top team honors. Her educational background includes a Bachelor of Science in Social Work from Saint Louis University in the Philippines.
Experience
Senior Manager Customer Support / Investor Relations Specialist
TRIBEVEST · 2024 — 2026Directed customer support operations for a fintech platform, acting as the key liaison among global investors, internal teams, and executive stakeholders. Provided specialized support for complex investment processes and managed customer banking accounts to ensure regulatory compliance and build customer trust. Engineered workflows and SOPs in HubSpot Service Hub CRM to improve response times and service delivery. Collaborated with technical and product teams to troubleshoot platform issues and enhance product functionality.Customer Success Specialist
AVOCA · 2024 — 2026Utilized AI tools to enhance customer experience workflows across multiple channels and streamline communications with partner companies. Coordinated service bookings among various partner networks, effectively resolving scheduling conflicts to meet operational standards and SLAs.Customer Support Manager
BLUSHARK STRAPS LLC · 2017 — 2024Oversaw customer support operations across major e-commerce platforms including Amazon Seller Central and Shopify. Led the recruitment and training processes for support staff, implementing structured workflows to ensure consistent performance. Managed logistics for order processing, including complex inventory-related customer interactions.Virtual Assistant (E-Commerce & Real Estate)
Advanced Product Designs LLC / Practical Holdings LLC · 2015 — 2018Supported e-commerce and real estate operations effectively as a virtual assistant.Head of Customer Service
STARGATE INDUSTRIESDeveloped multi-channel customer service strategies, assessing performance metrics and presenting KPI reports to leadership. Managed major customer review platforms to enhance brand reputation and collaborated with marketing to align service delivery with business objectives.Manager / Escalation Specialist / Relief Manager
JPMORGAN CHASE & CO.Led a team of Financial Advisors in auto finance operations, focusing on coaching and performance management. Handled high-level customer banking escalations, provided technical support for online transactions, and initiated customer retention strategies for premium clients.Quality Assurance Lead
ECE Consulting GroupLed quality assurance processes within the organization to ensure service excellence.Customer Service Associate (Sprint Telecoms)
eTelecare Global SolutionsProvided customer service support for Sprint Telecoms, addressing customer inquiries and issues.
Skills & Expertise
Education
- Bachelor of Science in Social WorkSAINT LOUIS UNIVERSITY