Kristine A.
Mid-Level Customer Success Representative
Open to offersNew to PlatformAbout
Kristine Anne D., a seasoned Customer Success Representative and Creative Specialist based in Cainta, Rizal, Philippines, excels in driving customer engagement from initial inquiry to delivery across sales and custom product solutions. With experience at The/Studio Technologies Philippines, she adeptly managed customer orders, transformed requirements into actionable production specs, and maintained robust communication across digital mockups and production stages. Her expertise in custom product development and order management is complemented by her proficiency in resolving complex customer concerns. Previously, she guided teams as a Team Leader at Heller Sourcing Inc., enhancing sales and service quality through targeted coaching. Her early career at Sykes Asia Inc. and Peopletalk Contact Solutions Inc. honed her skills in handling inbound and outbound sales, strengthening her capacity for customer issue resolution and effective collaboration across diverse teams. Kristine holds a Bachelor's Degree in Public Administration from the University of Rizal System – Angono.
Experience
Appointment Setter
BerryVirtual · 2023 — PresentQualified leads by evaluating interest levels, identifying suitability, and arranging meetings for sales executives. Ensured consistent outbound follow-up and delivered precise lead information to facilitate seamless sales transitions.Customer Success Representative / Creative Specialist
The/Studio Technologies Philippines · 2018 — 2022Oversaw customer orders from the initial inquiry and quotation stages to design reviews, production coordination, shipping, and post-sale assistance. Assisted in the creation of custom patches, keychains, pins, coins, socks, labels, hats, and other promotional products by converting customer specifications into clear production guidelines. Managed digital mockups, revisions, sample approvals, and production needs while articulating manufacturing constraints and suggesting solutions. Addressed customer issues concerning design, color, backing, edge finishes, quantities, production timelines, shipping, and customs, ensuring customers were kept informed throughout the resolution process. Worked closely with design, sourcing, production, and shipping teams to align projects with customer expectations and fulfillment schedules. Handled high volumes of customer communication via email, phone, and chat while upholding strong follow-up and service standards.Team Leader
Heller Sourcing Inc. · 2016 — 2018Facilitated team performance regarding customer service and sales tasks while aiding representatives with escalations and procedural inquiries. Provided coaching to team members on effective customer communication, sales processes, and service excellence.Sales Representative
Peopletalk Contact Solutions Inc. · 2009 — 2010Managed both inbound and outbound sales, addressed customer inquiries, and offered email support. Guided customers throughout the sales journey while ensuring clear communication and timely follow-ups.Sales Representative
Sykes Asia Inc. · 2008 — 2009Delivered inbound sales support for Verizon and DIRECTV campaigns. Assessed customer needs, presented suitable offers, and assisted customers in making informed purchase decisions.
Skills & Expertise
Education
- Bachelor's Degree, Public AdministrationUniversity of Rizal System – Angono · 2004 — 2008
- High SchoolFrancisco P. Felix Memorial National High School · 2000 — 2004