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Krystyne F. — Mid-Level E-commerce Support Specialist from Philippines

Krystyne F.

Mid-Level E-commerce Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Krystyne F. is a detailed-focused e-commerce, marketing, and admin support professional with over two years of experience managing Shopify and WooCommerce product catalogs. Her expertise includes utilizing NetSuite for daily transactions, developing automated workflows, and constructing data-driven dashboards in Google Sheets. As an experienced remote freelancer, she has supported marketing campaigns through email list segmentation, landing page quality assurance, and performance analysis. Krystyne has collaborated with marketing teams to refresh online store listings and improve order fulfillment processes. Her ability to diagnose and resolve technical issues within product listings, alongside engineering automated workflows for order tracking, highlights her proficiency in optimizing e-commerce operations. She has also authored customer support content and actively contributed to customer service as a customer service agent at 1-800-Flowers. Krystyne holds a Bachelor of Science in Business Administration in Financial Management from Foundation University.

Experience

  • ECOMMERCE, MARKETING & ADMIN SUPPORT

    Various Clients · 2022 — Present
    Managed Shopify and WooCommerce product catalogs, performed bulk product uploads, and synchronized inventory levels. Utilized NetSuite for daily transactions such as sales orders and invoices, as well as inventory management and financial reporting. Developed automated workflows for order tracking and report generation using Google Sheets and automation tools. Supported marketing campaigns through tasks like email list segmentation and landing page quality assurance. Collaborated with the marketing team on online store listings and order fulfillment. Diagnosed technical issues in product listings, coordinating with developers for solutions. Created sales and inventory dashboards in Google Sheets to enable data-driven decisions. Authored content for customer support articles and FAQs.

  • ESL TUTOR/TEACHER

    Native Camp · 2020 — 2022
    Delivered personalized one-on-one English language instruction with a focus on conversational skills and fluency. Customized lesson plans based on student needs, achieving high satisfaction levels.

  • STUDENT ASSISTANT

    Foundation University · 2018 — 2019
    Assisted in administrative processes within the Office of the University President, ensuring accurate record-keeping. Organized documents both physically and digitally, supervised property inventory, and facilitated logistical requests. Maintained communication logs for internal tasks and ensured the fulfillment of administrative duties.

  • CUSTOMER SERVICE AGENT

    1-800-Flowers · 2016 — 2018
    Responded to live customer inquiries and tracked orders, effectively resolving service-related issues. Utilized CRM and order management systems to deliver prompt updates and ensure follow-through. Maintained professional communication during peak periods of high customer volume.