Kunihisa N.
Senior Help Desk Leader and Data Analyst
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About
Kunihisa S. is a seasoned professional with extensive experience across various industries, notably in business processing and trading. He served as a Help Desk Leader and Data Analyst for Manulife Philippines from 2018 to 2024, where he managed support operations for Manulife Japan and chaired the Nihongo Club. Prior to this, he was a Lead Agent at HINDUJA Global Solutions, overseeing customer service for Aetna Health Insurance accounts. His expertise extends into customer relations, having worked with SALMAT Services, where he managed client inquiries for Expedia bookings. Earlier in his career, Kunihisa specialized in Translation and Japanese Language Instruction at EZ Translation Solutions. His deep-rooted experience in International Marketing spans positions at various companies in Tokyo, focusing on apparel trading and wholesale. His multifaceted roles in global projects highlight his versatility and dedication in foreign trade, administration, and language instruction.
Experience
Help Desk Leader and Data Analyst
Manulife Philippines · 2018 — 2024Functioned as the help desk leader and data analyst for Manulife Japan. Chaired the Nihongo Club.Customer Service Representative
HINDUJA Global Solutions · 2013 — 2018Served as a lead agent at the contract call center for Aetna Health Insurance, managing member correspondence for the overseas employees and families of Nomura Group and Honda USA.Customer Service Representative
SALMAT Services, Incorporated · 2011 — 2013Handled incoming inquiries from potential clients regarding hotel and airline reservations, confirming detailed information with clients and the respective hotel. Followed up with clients to ensure the continuation of bookings.Translator / Japanese Language Instructor
EZ TRANSLATION SOLUTIONS · 2009 — 2011Instructed advanced Japanese language courses and translated materials between Japanese and English.Teaching Instructor for Japanese Language
ONLINE INTERACTIVE WORLD VENTURES, INC. · 2007 — 2009Managed administration and teaching of advanced Japanese language courses.International Marketing Specialist
GATEWAY INTERNATIONAL CO., LTD. · 2005 — 2007Focused on international marketing and purchasing ladies' clothing and apparel from the Asian market.International Marketing Specialist
TRADERS JAPAN CO., LTD · 2003 — 2006Engaged in international marketing and procurement of ladies' clothing and apparel from the Asian market.International Marketing Specialist
AOYAMA INTERNATIONAL CO., LTD. · 2000 — 2003Conducted international marketing and purchasing of ladies' clothing and apparel from China and Hong Kong.International Marketing Specialist
SUNEAST INTERNATIONAL CO., LTD. · 1985 — 2000Performed international marketing and wholesale purchasing of signature items from the UK, France, Italy, and the USA.Asst. Manager of Overseas Dept.
TOYO CORPORATION CO., LTD · 1964 — 1985Oversaw the administration of the foreign exchange department and instructed on foreign exchange mechanisms and basic foreign trade practices.Chief Representative
TOYO CORPORATION CO., LTD · 1978 — 1984Acted as the chief representative in Manila, Philippines.Assigned Employee
TOYO CORPORATION CO., LTD · 1976 — 1977Served as an assigned employee in Manila, Philippines.Overseas Office Representative
TOYO CORPORATION CO., LTD · 1975 — 1976Worked as an overseas office representative in Teheran, Iran.
Skills & Expertise
Education
- Bachelor in Economics/CommerceAsia University · 1961 — 1965
- High SchoolHitachi First High School · 1958 — 1961
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