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kurniawan T. — Senior Customer Support Specialist from Philippines

kurniawan T.

Senior Customer Support Specialist

Philippines 2-3 years 1000 - 15000 USD per month
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Kurniawan S. is an accomplished professional with over 20 years of experience spanning across diverse fields such as customer service, digital content review, and KYC/KYB analysis. Based in Indonesia, he has expertly supported global platforms including TikTok, YouTube, Google Cloud, Philips, Line, Xiaomi, and Telecom Malaysia. In his recent role as a KYB/KYC Analyst at Telus Digital for TikTok, he was responsible for conducting rigorous business and identity verification checks and analyzing fraud indicators. At Cognizant, he contributed significantly to YouTube Trust & Safety as a Content Reviewer, ensuring compliance with platform guidelines. His tenure at Philips Indonesia saw him excel in after-sales support, providing technical troubleshooting and maintaining high customer satisfaction rates. With a profound ability to manage multicultural clients and adeptness in systems like Salesforce and Google Cloud, Kurniawan stands out for his strong adaptability and effectiveness in technical and communication roles.

Experience

  • KYB / KYC Analyst

    TELUS DIGITAL – TIKTOK · 2024 — 2025
    Performed business and identity verification checks. Evaluated fraud indicators and escalated suspicious activities. Ensured adherence to TikTok’s internal compliance policies.

  • Content Reviewer

    COGNIZANT – YOUTUBE TRUST & SAFETY · 2023 — 2024
    Reviewed content for alignment with YouTube Guidelines. Collaborated with creators to address policy-related issues. Identified and flagged high-risk or violating material.

  • After-Sales Support

    PHILIPS INDONESIA · 2020 — 2023
    Provided technical troubleshooting assistance for household appliances. Aided in the repair process and resolved customer inquiries. Ensured high levels of customer satisfaction and managed escalation processes.

  • Cloud Support Retention Specialist

    GOOGLE (TELUS) · 2019 — 2020
    Assisted Indonesian users of Google Cloud. Guided customers in maintaining and adopting cloud services. Handled account updates and optimized features.

  • Team Lead (Monitoring)

    CONCENTRIX – LINE ACCOUNT · 2019 — 2019
    Supervised content monitoring operations for the LINE platform. Monitored team performance and compliance standards. Facilitated the transition of accounts back to Indonesia.

  • Email Advisor

    CONCENTRIX – LINE ACCOUNT · 2015 — 2019
    Provided backend support for LINE messaging-related issues. Reviewed content for LINE TODAY in an editorial capacity. Managed escalations and addressed user concerns.

  • CSR

    CONCENTRIX – XIAOMI SUPPORT · 2015 — 2015
    Handled troubleshooting and customer inquiries related to phone issues.

  • CSR & Marketing

    QUIPPER INTERNATIONAL · 2014 — 2014
    Presented educational products to clients in Bahasa Indonesia. Developed relationships with schools and educational institutions.

  • Executive Customer Service

    TELECOM MALAYSIA · 2013 — 2014
    Troubleshot devices, addressed phone and fax issues, and resolved billing concerns. Created reports utilizing Salesforce.

  • English & Bahasa Indonesia Tutor / Interpreter

    1008 CENTER · 2010 — 2014
    Provided tutoring and interpretation services in English and Bahasa Indonesia.

  • Script Writer

    SEHATCANTIK / KATA2BIJAK · 2009 — 2014
    Developed and wrote scripts for various projects.

  • Account & Marketing Manager / Translator

    EVOUCHER.CO.ID · 2010 — 2012
    Managed accounts and marketing efforts while providing translation services.

  • Broadcaster / Producer / Announcer

    RADIO A 96.7 FM · 2004 — 2012
    Engaged in broadcasting, production, and announcing responsibilities.

  • English Trainer

    OVERSEAS DEVELOPMENT PROGRAM · 2009 — 2010
    Conducted English training sessions.

  • English Teacher

    PT MITRA ADI PERKASA TBK · 2008 — 2009
    Taught English to students.

  • CSR

    QUANTUM MEDIA COMMUNICATION (TELSTRA AUSTRALIA) · 2008 — 2009
    Supported customers from Australia, New Zealand, and the United States. Provided personal assistant support through detailed note-taking.

  • English Teacher

    LPIA BEKASI · 2007 — 2008
    Taught English language courses.

  • Scriptwriter / Editor

    PT IGUANA MOBILE · 2005 — 2005
    Contributed as a scriptwriter and editor.

  • Customer Service Representative

    XL · 2003 — 2004
    Provided customer service assistance.

  • Seaman

    HOLLAND AMERICA LINE WESTOURS INC. · 1999 — 2003
    Performed duties as a certified storeman and store keep manager.

Skills & Expertise

TranscriptionTraining and EducationComplianceCustomer ServiceContent CreationCustomer Service RepresentativeTranslationContent Writer

Education

  • Diploma
    Office Training Center Budi Mulia · 1996 — 1999
  • High School
    High School 73 · 1993 — 1996
  • High School
    Strada FX III · 1987 — 1993

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