Kyn B.

Enhanced over 300 laptops and desktops by implementing secure configurations and endpoint protection tools while enforcing Group Policy, which decreased vulnerabilities and ensured adherence to cybersecurity standards. Offered technical support both on-site and remotely across the main office and regional locations, resolving various hardware, software, and network issues while maintaining thorough documentation for compliance and audit purposes. Created and launched a secure network framework for the main office and five branch offices, using Huawei NetEngine AR routers, switches, and access points to ensure reliable WAN/LAN connectivity with best security practices. Regularly managed and optimized IT systems by applying updates to systems, software, and drivers along with targeted hardware enhancements, bolstering endpoint security and reducing downtime. Administered access management for numerous users across Active Directory, Microsoft 365, Gmail, JIRA, and additional business applications, providing support for account resets, unlocks, and access troubleshooting to maintain identity security. Communicated security and troubleshooting knowledge to colleagues through informal documentation and verbal guidance, which improved response efficiency to incidents and minimized recurring issues. Provided mentorship to 30–40 new hires, trainees, and junior staff on secure troubleshooting methods and escalation processes, promoting a security-conscious culture and fostering knowledge retention.