Laguiab S.
Mid-Level Medical Billing Specialist
Open to offersNew to PlatformAbout
Laguiab S. is a seasoned Medical Virtual Assistant with over six years of experience specializing in supporting U.S. healthcare providers with tasks such as prior authorizations, referrals, insurance verification, and medical billing. She earned a Bachelor of Science in Health Information Management from the University of Southern Mindanao in 2014. Laguiab has shown proficiency in managing patient intake and appointment scheduling, where she adeptly handles more than 40 patient appointments daily, ensuring effective time management and adherence to HIPAA regulations. Her role at AG Urgent Care involved comprehensive insurance verification and facilitating patient communication, underpinning her strong capacity in EMR/EHR systems navigation and customer service. Previously, at Professional Recovery Network, LLC, she supported patients with behavioral health billing queries, performing claims follow-up and denial management. Laguiab's skills extend to technical fluency in systems like Practice Fusion, Availity, and various insurance provider portals, making her an invaluable asset in the healthcare domain.
Experience
Intake Specialist & Appointment Scheduler
AG Urgent Care · 2025 — 2026Handled patient intake by gathering demographic, insurance, and service-related information. Verified insurance eligibility and coverage prior to appointments. Managed scheduling, rescheduling, and confirming over 40 patient appointments daily while maintaining efficient calendar management. Responded to high volumes of inbound and outbound calls to assist patients. Ensured accurate updates to patient records and clinical documentation in the EMR system. Coordinated with providers regarding scheduling and patient concerns, routing inquiries appropriately to various departments. Provided professional patient support within HIPAA compliance.Medical Billing Support | Behavioral Health
Professional Recovery Network, LLC · 2021 — 2025Supported patients with inquiries related to billing, payment responsibilities, and insurance for behavioral health services. Verified insurance eligibility, benefits, and coverage through various payer portals. Conducted follow-ups on claim statuses and monitored payment activities. Communicated clearly about deductibles, copayments, and billing statements. Engaged with insurance providers regarding claims and authorizations, as well as maintaining documentation in adherence to HIPAA standards. Resolved billing discrepancies and collaborated with teams to enhance patient satisfaction.Customer Support – U.S. Healthcare Account (Insurance)
Teleperformance Philippines · 2018 — 2021Managed a high volume of inbound and outbound calls for U.S. healthcare members and providers, offering billing support across medical specialties. Assisted members with inquiries about claims, billing concerns, and resolutions. Followed up on denials, coordinating claim corrections and resubmissions. Verified insurance benefits and coverage, determining provider network status, and processed prior authorization requests. Scheduled patient appointments and addressed medication refill requests. Documented all interactions and maintained accurate account records in compliance with HIPAA regulations.
Skills & Expertise
Education
- Bachelor of Science in Health Information ManagementUniversity of Southern Mindanao · — — 2014