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Laramaw G. — Mid-Level Batch Operations Team Lead from Philippines

Laramaw G.

Mid-Level Batch Operations Team Lead

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Laramae M. G. is a seasoned Batch Operations Team Lead based in Taguig City, Metro Manila, currently serving at the Metropolitan Bank and Trust Company since February 2022. She excels in leveraging Control-M Tools for job scheduling and automation, adeptly configuring and scheduling batch jobs to meet business requirements and ensure efficient processing. Her technical prowess extends to integrating systems with MFTP, Shell Scripts, and ODI for seamless data workflows, even developing SFTP/FTP scripts using WinSCP. Laramae excels in cross-team collaboration as she coordinates with application support and infrastructure teams to resolve job failures and maintain operational integrity. Previously, she honed her skills as a Batch Operator with WeSupport, Incorporated, executing timely troubleshooting and coordinating with Core Banking teams. Her career foundations include experience as a POS Helpdesk, where she developed her problem-solving skills and adaptability to resolve Level 1 and 2 issues. Laramae holds a Bachelor of Science in Information Technology from Occidental Mindoro State College.

Experience

  • Batch Operations Team Lead

    Metropolitan Bank and Trust Company · 2022 — Present
    Configured batch jobs in Control-M according to business needs and dependencies. Integrated Control-M with MFTP, Shell Scripts, and ODI to ensure efficient data workflows. Automated secure file transfers using MoveIT, and developed SFTP/FTP scripts with error handling that were integrated with Control-M. Created Shell scripts for automation and system monitoring, and monitored ODI job executions to enhance data integration tasks. Compiled and delivered batch completion summaries, RCA reports, and monthly metrics to management while leading a team overseeing the execution of scheduled jobs. Collaborated with application support and infrastructure teams to address batch failures and alerts, and conducted performance reviews to boost team productivity.

  • Batch Operator

    WeSupport, Incorporated · 2020 — 2022
    Monitored batch processing for errors and ensured timely resolution of issues. Managed ad hoc scheduling and job reruns as necessary while investigating irregular batch behavior. Coordinated with Core Banking teams regarding batch processing requests and ensured the efficiency of job execution through monitoring system consoles and reviewing daily schedules. Maintained detailed logs of operations and collaborated with application support for problem-solving and job restaging.

  • POS Helpdesk

    Prime at Technology · 2019 — 2020
    Identified solutions from past cases using the Knowledge Base while managing the lifecycle of helpdesk incidents. Handled data entry, prepared reports, and performed organizational tasks. Monitored ticket resolution processes using ESP in Banking and Retail, acknowledged emails, and provided first-line phone support. Resolved Level 1 and Level 2 issues, escalating complex problems to higher support levels as needed, and collaborated with various teams across the organization.

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