0 viewsjobseeker
Larrie M. — Senior Customer Service and Lead Generation Specialist from Philippines

Larrie M.

Senior Customer Service and Lead Generation Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Larrie M. is a results-driven professional with over 6 years of experience specializing in customer service, sales, appointment setting, and administrative support. She has honed her skills in client communication, lead generation, and CRM management, thriving in fast-paced environments across various sectors, including SaaS, IT, and healthcare. As a VA Cold Caller and Lead Generation Specialist at PowerTask and other remote engagements, Larrie conducted strategic outreach and fostered relationships to enhance sales pipelines for diverse campaigns including Google Automation and AI Solutions. Her role entailed qualifying leads, conducting cold calls, and providing meticulous support for customer service via phone, chat, and email. She also has significant experience with tools like Zendesk, Avaya, QuickBooks, and Xero, underscoring her multitasking capabilities and efficiency in managing administrative processes. Her academic background includes a Bachelor of Science in Business Administration with a major in Operations Management from Kolehiyo ng Lungsod ng Lipa, further solidifying her proficiency in business operations.

Experience

  • VA Cold Caller | SDR | Lead Generation Specialist

    PowerTask · 2026 — 2026
    Engaged in outbound prospecting and cold calling to generate leads for business clients. Qualified leads, scheduled appointments, maintained CRM records, and supported sales pipeline development through outreach and relationship building in campaigns related to SaaS, IT, Google Automation, and AI Solutions.
  • Customer Care Specialist

    Remote Staff · 2026 — 2026
    Delivered customer support via phone, chat, and email, focusing on achieving positive client experiences and effective issue resolution. Addressed customer inquiries and account-related concerns professionally.
  • Cold Caller – Law Firm Campaign

    WebDev200 · 2025 — 2026
    Executed outbound cold calls for legal service initiatives, assessed potential leads, arranged consultations, and kept detailed CRM documentation. Established rapport with prospects while ensuring professional communication and follow-up.
  • Customer Service Representative

    Newstel · 2025 — 2025
    Managed customer inquiries and provided prompt assistance across phone, chat, and email. Helped customers with account issues and delivered service information professionally.
  • Customer Service Associate

    TaskUs · 2024 — 2025
    Provided back-office support for the DoorDash Identity Verification campaign through chat and email. Reviewed and verified customer identity documents, addressed account concerns, and ensured compliance with verification processes while fostering accurate support.
  • Sales Associate

    Concentrix · 2021 — 2024
    Managed both inbound and outbound customer interactions, effectively promoted products and services using established sales techniques, and maintained strong relationships with clients.
  • Healthcare Insurance Representative

    TTEC · 2020 — 2021
    Provided support for the UnitedHealthcare account by assisting members with inquiries regarding healthcare insurance, benefits verification, claims issues, and account details. Ensured accurate and compassionate service while complying with healthcare protocols.
  • Lead Generation Specialist | Cold Caller

    Freelance
    Oversaw outbound outreach and lead generation efforts for various accounts including Hospice Healthcare US, Hotel Planner, and student loan collections. Utilized cold calling, appointment setting, and follow-ups while ensuring comprehensive CRM updates.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Operations Management
    Kolehiyo ng Lungsod ng Lipa · 2019 — 2024
  • STEM Strand – K-12 Curriculum
    Holy Trinity School · 2017 — 2019