Lawrence A.
Customer Service Supervisor
Open to offersNew to PlatformAbout
Lawrence M. is a dedicated Customer Service and Operations professional with 7 years of experience in the hospitality, sales, and customer support sectors. He earned his Bachelor of Arts in Aviation Tourism from the Philippine State College of Aeronautics, which provided a solid foundation for his career. At Crown Regency Suites & Residences, Lawrence excelled as a Front Office Associate and Supervisor, handling between 20-80 check-ins and check-outs daily and achieving a 90% guest satisfaction rate. He adeptly reduced guest complaints by 15% through proactive service, trained and supervised a team of 5 associates, and efficiently managed the reservations process. Earlier, as a Team Leader at Globe Booth, he led a team of 5 sales representatives, consistently exceeding sales targets while processing over 100 transactions daily. Lawrence is proficient in IFCA Hotel System, payment processing, and problem-solving, skills that contributed to his success in the fast-paced hospitality and sales industries.
Why hire me
I have over 7 years of proven work history across hospitality operations, sales, team leadership, and customer support, I bring a versatile, reliable, and results‑driven work ethic that fits many different functions. Throughout my career, I have handled daily operations, client/guest relations, sales targets, team supervision, financial transactions, and accurate record‑keeping. I am fluent in English, Tagalog, and Bisaya; proficient in various business systems and tools; quick to learn new processes; and fully flexible to work any schedule or setup your company requires. I am committed to doing quality work, supporting your team, and contributing to your company’s success. I am eager to bring my experience and dedication to your organization.
Experience
Front Office Associate / Supervisor
Crown Regency Suites & Residences - Mactan · 2019 — 2026- Managed 20–30 daily check-ins/check-outs; up to 60–80 during peak/group arrivals - Resolved 15+ daily inquiries & concerns, achieving 90% guest satisfaction - Reduced guest complaints by 15% through proactive service & resolution - Trained and supervised 5 associates, enhancing team performance - Managed reservations process efficiently & bookings when reservations office was closed - Converted guest inquiries into confirmed bookings to achieve revenue goals. - Assisted with event coordination when Sales Manager was unavailable - Interpreted & followed Banquet Event Orders accuratelyTeam Leader
Globe Booth – Mactan Cebu International Airport · 2019 — 2019- Led team of 5 sales representatives to achieve sales goals - Consistently met and surpassed monthly sales targets - Processed 100+ daily customer transactions, ensuring sim activation's, payments, and inquiries - Ensured compliance with company policies and service standards - Resolved escalated customer concerns to maintain service standardsLed team of 5 sales representatives to achieve sales goals - Consistently met and surpassed monthly sales targets - Processed 100+ daily customer transactions, ensuring sim activation's, payments, and inquiries - Ensured compliance with company policies and service standards - Resolved escalated customer concerns to maintain service standardsCustomer Service Representative
Mactan Newtown · 2018 — 2019- Assisted customers with order placement, account access, and inquiries to enhance their overall experience - Resolved delivery and service issues to ensure customer satisfaction and retention - Handled inbound calls, documenting interactions to maintain accurate customer records - Delivered reliable support and maintained high service quality - Resolved customer inquiries through effective communication and problem-solving techniques.
Skills & Expertise
Education
- Bachelor of Arts Major in Aviation TourismPhilippine State College of Aeronautics · 2015 — 2018
- Secondary LevelSuarez National High School · 2013 — 2009
- Primary LevelSouth ll Central School · 2003 — 2009