Post a Job Free
0 viewsjobseeker
Lean T. — Senior BPO Sales Team Leader from Philippines

Lean T.

Senior BPO Sales Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Kyle E. is an accomplished Sales Team Lead with over a decade of expertise within the BPO industry, specializing in both inbound and outbound sales. His career is marked by notable achievements in driving revenue growth and managing high-performance teams. At AXA Philippines, he successfully implemented strategies that increased team revenue by 20% in the first quarter of his tenure. As a Unit Manager, Kyle applied BPO-driven coaching techniques to enhance lead qualification and conversion rates, aligning closely with organizational objectives. His previous role as a Sales Manager at One Step Ahead Training and Consultancy involved designing and leading sales training programs, resulting in up to a 30% revenue increase for BPO clients. At Global Atlantic Financial Group, he led remote sales teams across APAC, focusing on annuity products while developing customer-focused strategies that significantly improved client satisfaction. Holding a Bachelor's in Business Administration from San Sebastian College Recolectos, Kyle also possesses certifications in Entrepreneurship and Business Management from the University of the Philippines, and Digital Marketing from Google.

Experience

  • Unit Manager (Insurance Sales)

    AXA Philippines · 2024 — Present
    Directed a team of sales agents and applied strategies to enhance team revenue. Utilized BPO coaching methods to bolster lead qualification and sales conversion rates, ensuring alignment with organizational objectives. Provided ongoing training on sales techniques, such as objection handling and customer engagement.

  • Sales Manager

    One Step Ahead Training and Consultancy · 2020 — 2023
    Created and facilitated sales training programs tailored for BPO clients, which included developing custom scripts and training on objection handling and negotiation. Worked with clients to refine BPO sales strategies that led to revenue increases. Employed BPO expertise to establish sales processes that improved client KPIs.

  • Annuity Consultant / Sales Team Leader (APAC)

    Global Atlantic Financial Group · 2015 — 2017
    Managed remote BPO sales teams throughout APAC with an emphasis on annuity products and client retention. Established customer-centric sales strategies to boost client satisfaction and sales revenue. Conducted performance reviews and offered coaching to maximize team efficiency and ensure compliance with sales targets.

  • Team Manager (Collections)

    SYKES Asia Inc · 2013 — 2015
    Oversaw a BPO team focused on collections and achieved improvements in sales-related metrics through process enhancements. Emphasized coaching in BPO and sales best practices to foster a supportive, high-performance environment.

  • Soft Skills Trainer/Inbound Sales Team Lead

    Advanced Contact Solutions · 2011 — 2013
    Conducted training sessions in BPO on inbound sales techniques, customer rapport, and effective communication. Developed training materials that contributed to significant advancements in the sales performance and customer engagement capabilities of new hires.

Skills & Expertise

HootsuiteHealthcare SalesAfter EffectsPerformance ManagementSalesAccount Management

Education

  • Bachelor's in Business Administration
    San Sebastian College Recolectos · 2007 — 2011